Villa Fontaine Grand Osaka Umeda

The hotel is new and very clean. Despite it is very close to Osaka station, it is a bit far from the Kansai Express Haruka train platform. It is better to take the airport bus running to Haruka Department Store, which is just about 7 mins walk to the hotel.

Nice and comfortable hotel with hot stones and hot spring. Individual hot spring tube is available. Hotel breakfast is Japanese style, friendly staff 👍🏻 Hotel location is convenient, restaurants are all around. It’s just 5 mins walk to Osaka and Umeda station.

We went to Tokyo for a night in the middle of the stay in this hotel, they allow us to deposit our big luggages and to my surprise, the next day when we check in, they already keep our luggages in the new room.

The location of hotel is very close to Osaka Station. You know it is easy to get lost in the train station in Japan. As they have different train companies using the same station. We did not find the right exit to walk to the hotel, finally we call a Uber taxi. We feel good of the smell when we walk in the hotel entrance. Full of aroma, simply walk into a spa resort. The room is tidy and have Netflix that I can log in to watch. Instruction was listed on the TV. You can know everything you need to know from the TV. The hot bath is not too crowded. Everything is new. Nice experience: I had mentioned to Trip.com that it is my son's birthday trip. Hotel prepared something on the bed (please see photos). Good hotel. Will recommend to friends. Bad experience: one of the staffs at reception. We are 2 people, she only issued 1 breakfast coupon for us per day when we checked in. We thought 1 coupon for both of us. When we walked into the restaurant next day, we need to go back to the reception and ask for the breakfast coupon for my son. Also when we check in the hotel. The staff took my room card and said that she can issue additional room card for us. At the end she gave us back the original room card and false accusation us that we kept the card and trying to get 3 cards.

Really enjoyed my stay there and even get to try the free spa onsen provided for the guests! Will definately return again!

Super clean and good hotel, super fast self checkin, good place nearly shopping places

Great location with popular restaurants right downstairs and just a 5-minute walk to the nearest metro station. Close to commercial and shopping areas—only a 10-minute walk. The facilities are new and well-maintained, featuring a free public bath and hot stone sauna. Highly recommend for convenience and comfort.

No regrets in choosing this hotel. Such a joy to enjoy the hot bath and sauna daily after a day’s walk. Very well kept for the hotel and the spa area. Close to the airport bus terminal at Hanyuku dept but get the direction at ground level from the hotel staff.

The room was large and very comfortable. Super clean. The toilet and the shower are separated. They provide coffee, tea and water bottles in the room. The staff was nice and helpful. Breakfast is very fresh and of quality, personally I would have preferred more sweet choice as well as bread. I loved the public bath because there are also single tubs that give you more privacy than the traditional one (which is also there), at least you are not facing a stranger while naked.. There are also hot beverages and face lotions/masks (a girl's dream). Men and women baths are separate but you can go together in the hot stone room because they provide specific clothes to wear (shirt and pants).