Aloft Hotels in Omaha

A group of us stayed one night for work as we were conducting a workshop nearby. Facilities were fine -- clean room, clean facilities, well appointed. Poor service, however, soured my stay. At check in, staff could not find my reservation. Just matter of fact -- 'your name is not showing up.' I showed my reservation number and they still could not find it. After 15 minutes, still checking, still no apology. Not much communication or even 'sorry for the wait.' Almost a sense of annoyance. I called the folks in our bigger group who were waiting outside for me ... I asked them to go ahead to dinner so as not to lose our reservation. The 2 staff members could hear this but still no apology. After about 5 more minutes, I asked if it would take longer. Shoulder shrug, they did not know. It was only after I said that I have now lost my ride and that I will be late for dinner that they finally said 'sorry for the wait.” They also said that this HAPPENS ALL THE TIME. (hmmm.... if so, no change?) Next morning, new staff. I asked how to order the free breakfast as this was indicated during my reservation for the rate I reserved. Very curt, bordering on rude, staff said 'there is no free breakfast. Unless you can show me documentation, no free breakfast.” Staff went on and on saying there was no free breakfast, etc. rather loudly, too. This was annoying, embarrassing, and felt belittling -- making me feel like I was trying to be sneaky to get $7 worth of food . My colleague was already having her coffee and she was miffed and said she had the same exact treatment. Just as we were planning to go across the way to Scooters, staff member came to us, seeming to have a change of heart and said she would comp us breakfasts as she thought it was only right, as govt employees. Nice, but did not make up for the rudeness and embarrassment earlier. She then came back apologized, indicating that she did more checking and found that indeed there was free breakfast for our rates. I wonder whether admin is providing good work conditions or fostering healthy work culture. Staff at night and morning did not seem happy to be there. Hotel could have been nice but given the computer glitches and poor interface with staff, I will not be returning nor recommending this place to others.