EasyHotel Newcastle Bewertungen

Antwort der Unterkunft: Dear Guest,Thank you very much for choosing us during your stay in Newcastle. Also, thank you for taking your time to leave us a review, it helps us to improve our services. We are very sorry to hear that your satisfaction was not good enough after your stay with us. During your booking process you can see all our different room types and their features (size, facilities, pictures) and you can book the room which fit with your needs. Also, our reception is open 24 hours and always you can find there one of our staff members happy to assist you with any issue. We wish to see you again with us in the future. Best regards,easyHotel Newcastle Team

Antwort der Unterkunft: Dear YiLi,Thank you very much for providing this positive feedback. We are very delighted to see that you had a great stay at our hotel. Our team is proud to receive this great score and we see it as a big compliment for our hard work.We look forward to welcoming you back to easyHotel soon.Kind regards,easyHotel Newcastle Team

Antwort der Unterkunft: Dear Natthamate,Thank you for choosing to stay with us and for taking your time to leave us a review.We are very happy to receive your feedback about our hotel and we are glad to see that you enjoyed your stay with us.Your comments are of great importance to us as they help us in our efforts to continuously maintain and improve our standards to the level you expect from us. It has been a pleasure welcoming you at easyHotel and we look forward to welcoming you again.Kind regards,easyHotel Newcastle Team

Antwort der Unterkunft: Dear Twilight Lee,Thank you for choosing to stay with us and for taking your time to leave us a review.We are very happy to receive your feedback about our hotel and we are glad to see that you enjoyed your stay with us. Your comments are of great importance to us as they help us in our efforts to continuously maintain and improve our standards to the level you expect from us. We are very sorry for the noise made by the air conditioning, we will pass your comments to our Maintenance Supervisor to investigate it. It has been a pleasure welcoming you at easyHotel and we look forward to welcoming you again.Kind regards,easyHotel Newcastle Team

Antwort der Unterkunft: Dear Guest, Thank you for choosing to stay with us and for taking your time to leave us a review. A dirty room is not acceptable, and this is not the standard that we normally offer. Please rest assured that we will take appropriate measures to prevent future occurrence. We work closely with our housekeeping team, and we always rigorously report such valuable feedback. Our reception is available 24/7 to assist you with any issue during your stay, do not hesitate to inform them about the situation. We hope to see you again soon in any one of our locations across Europe. Kind regards, easyHotel Newcastle Team

Antwort der Unterkunft: Dear Semih,Thank you for choosing to stay with us and for taking your time to leave us a review.We are very happy to receive your feedback about our hotel and we are glad to see that you enjoyed your stay with us.Your comments are of great importance to us as they help us in our efforts to continuously maintain and improve our standards to the level you expect from us. It has been a pleasure welcoming you at easyHotel and we look forward to welcoming you again.Kind regards,easyHotel Newcastle Team

Antwort der Unterkunft: Dear Caroline, Thank you very much for providing this positive feedback.We are very delighted to see that you had a great stay at our hotel. Our team is proud to receive this great score and we see it as a big compliment for our hard work. In line with our value proposition, we focus all our efforts in providing a comfortable stay to all our guests. Although we do not provide coffee and tea facilities in our rooms, you can find a hot drinks machine and our vending machines providing soft drinks and snacks at reception. Also, do not hesitate to go the reception to ask for their recommendations for great local restaurants nearby. We hope to see you again soon in any one of our locations across Europe.easyHotel Newcastle Team

Antwort der Unterkunft: Dear Guest, Thank you very much for providing this positive feedback.We are very delighted to see that you had a great stay at our hotel. Our team is proud to receive this great score and we see it as a big compliment for our hard work.We look forward to welcoming you back to easyHotel soon.Kind regards,easyHotel Newcastle Team

Antwort der Unterkunft: Dear Patipan,Thank you very much for choosing us during your stay in Newcastle. Also, thank you for taking your time to leave us a review, it helps us to improve our services. We are very sorry to see that you didn't enjoy your stay with us. During your booking process you can see all our different room types and their features (size, facilities, pictures) and you can book the room which fit with your needs. We understand your frustration regarding the lack of facilities in our rooms; our value proposition focuses on offering guests a “super price” and this has been achieved by keeping things to a minimum. Our rooms are purposely designed with minimal facilities to enable you to enjoy and discover the city instead of staying in your room. We hope to see you again with us. Best regards,easyHotel Newcastle Team

Antwort der Unterkunft: Dear Guest User, Thank you very much for providing your feedback after your recent stay. We are very delighted to see that you had a great stay at our hotel, our team is proud to receive this great score and we see it as a big compliment for our hard work. Please accept our apologies if you experimented any issue with the heater. Our reception is open 24/7 and always you can find one of our staff members happy to help you with any issue.We look forward to welcoming you back to easyHotel soon.Kind regards,easyHotel Newcastle Team

Antwort der Unterkunft: Dear Guest User,Thank you for choosing to stay with us and for taking your time to leave us a review.The essential services we offer enable us to fulfil our brand promise to allow our guests to benefit from the best value for money by only paying for the services they wish to use. However, we do understand that some guests require additional services such as luggage storage, daily cleaning or an early/late check out.So as not to impact on the price of the room for guests who choose not to use these services, they are offered at a small additional cost. We hope to see you again soon in any one of our locations across Europe.Kind regards,easyHotel Newcastle Team

Antwort der Unterkunft: Dear Guest User,Thank you for choosing to stay with us and for taking your time to leave us a review.We are very happy to receive your feedback about our hotel and we are glad to see that you enjoyed your stay with us.Your comments are of great importance to us as they help us in our efforts to continuously maintain and improve our standards to the level you expect from us. It has been a pleasure welcoming you at easyHotel and we look forward to welcoming you again.Kind regards,easyHotel Newcastle Team

Antwort der Unterkunft: Dear Guest User,Thank you for choosing to stay with us and for taking your time to leave us a review.We are sorry to hear that you felt the price did not match the value you received. Our pricing structure is aligned with the local market considering various factors such as demand, occupancy and events happening in the city and we always strive to provide a fair and competitive pricing structure in line with competitors. We understand your frustration regarding the lack of facilities in our rooms; our value proposition focuses on offering guests a “super price” and this has been achieved by keeping things to a minimum. Our rooms are purposely designed with minimal facilities to enable you to enjoy and discover the city instead of staying in your room. During your booking process you can see all our different room types and their features (size, facilities, pictures) and you can choose the room which fit with your needs. easyHotel’s objective is to become the hotel brand with the lowest carbon footprint in the market, therefore we are reducing our CO2 emissions by removing extra cleaning and frequent linen exchange. Nevertheless, our reception is open 24/7 where you can request free extra towels. When staying 6 nights or more, 1 free cleaning in the middle of your stay is included, and if additional cleaning is required, this is possible against a small extra charge.Regarding to the fire doors, following Health and Safety regulations, we must to ensure the safety for our customers and staff, this is why all the fire doors are located at the beginning and the end of each corridor in order to prevent the spread of fire in case of fire.Despite all above, we wish to see you again with us in the future. Best regards,easyHotel Newcastle Team

Antwort der Unterkunft: Dear Guest, Thank you for choosing to stay with us and for taking your time to leave us a review. We are very happy to receive your feedback about our hotel and we are glad to see that you enjoyed your stay with us. Your comments are of great importance to us as they help us in our efforts to continuously maintain and improve our standards to the level you expect from us. It has been a pleasure welcoming you at easyHotel and we look forward to welcoming you again. Kind regards, easyHotel Newcastle Team