The Paul Hotel NYC-Chelsea

The Paul Hotel NYC-Chelsea Bewertungen

The Paul Hotel NYC-Chelsea

32 West 29th Street, New York, New York State, 10001Hoteldetails anzeigen
The Paul Hotel NYC-Chelsea
The Paul Hotel NYC-ChelseaThe Paul Hotel NYC-ChelseaThe Paul Hotel NYC-Chelsea
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Preisgarantie
1 Nacht

Gästebewertungen

3.1/5
47 Bewertungen
Verifizierte Bewertungen
Lage3.3
Ausstattung3.0
Service3.0
Sauberkeit3.0
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Alle Bewertungen(47)
Positive Bewertungen(14)
Negative Bewertungen(33)
Theodor
Empire Queen Room
Aufenthalt im Febr. 2023
Familie
1 Bewertungen
2.0/5
Gepostet am 17. März 2023
Eine ziemlich böse Überraschung erwartete uns, denn das Paul Hotel ist nicht mehr öffentlich zugänglich. Eine Flut von Aktivitäten, sowohl telefonisch als auch per E-Mail, hat uns schließlich im TRYP by Wyndham gelandet. Vergiss das Paul Hotel!
OriginaltextÜbersetzt von Google
Gastnutzer
Empire Queen Room
Aufenthalt im Dez. 2022
Reise mit Freunden
2 Bewertungen
1.0/5
Gepostet am 5. Febr. 2023
Sie haben in letzter Minute ohne Erklärung abgesagt. Trip hat mich woanders hingebracht, aber mir sind zusätzliche Kosten in Höhe von 43 USD entstanden. Trip hat es mir nach mehreren E-Mails und Telefonanrufen zurückgezahlt.
OriginaltextÜbersetzt von Google
Robertofix
Empire Queen Room
Aufenthalt im Dez. 2022
Business
2 Bewertungen
2.5/5
Gepostet am 1. März 2023
Außer Betrieb, sieht billig aus … winziger Saal … musste warten, bis eine andere Unterkunft in einen nicht sauberen Frühstücksraum kam, in der Hoffnung, dass sie für ein besseres Aussehen sorgen werden. Abgesehen davon ist die Lage ziemlich gut, Manhattan Center
OriginaltextÜbersetzt von Google
Hanifrahmawan
Suite (2 Doppelbetten)
Aufenthalt im Nov. 2022
Familie
2 Bewertungen
4.0/5
Sehr gut
Gepostet am 27. Dez. 2022
Das Hotel sollte in der Lage sein, ein leichtes Frühstück anzubieten. Aber der Zimmerservice ist gut und die Lage ist ganz in der Nähe von Restaurants und Unterhaltungsvierteln.
OriginaltextÜbersetzt von Google
Anonymer Benutzer
Empire Queen Room
Aufenthalt im Nov. 2022
Reise mit Freunden
1 Bewertungen
1.0/5
Gepostet am 7. Dez. 2022
Absolut schlimmste Erfahrung. Das Zimmer war noch nicht fertig - Schlüssel und Reinigungspersonal noch in den Zimmern.
OriginaltextÜbersetzt von Google
Pianyedanggui
Empire Queen Room
Aufenthalt im Apr. 2022
Pärchen
2 Bewertungen
1.0/5
Gepostet am 7. Aug. 2022
Familie führen Sehr schlechter Service nichts
OriginaltextÜbersetzt von Google
Anonymer Benutzer
Empire Queen Room
Aufenthalt im Nov. 2022
Familie
1 Bewertungen
4.5/5
Großartig
Gepostet am 26. Dez. 2022
Es war toll
OriginaltextÜbersetzt von Google
Gastnutzer
Aufenthalt im Okt. 2023
Pärchen
1.0/5
Gepostet am 1. Nov. 2023
After reading reviews on this hotel before we booked we noticed they had quite a few bad ones… thought we’d give them the benefit of the doubt as I believe you shouldn’t solely go off other’s experiences. However, here’s another bad one… We didn’t even get the chance to come to the hotel as we’ve just had an email 6 weeks before our stay to tell us the hotel cannot fulfil our booking. Which ironically was amongst reviews we’d read prior booking. Disappointing really.
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Gastnutzer
Aufenthalt im Febr. 2023
Anderes
1.0/5
Gepostet am 20. März 2023
The Paul NYC is a terrible hotel. The hotel claims to be non-smoking but when we checked in we found that the room we were assigned to had a strong cigarette smell that almost knocked us out. We then had to scramble late at night to find a new hotel to stay at since there were no other rooms available. The front desk employee assured as that we would most likely get a refund as this was not our fault. I am severely sensitive to the cigarette smell and there was no ways a bit of air freshener would have solved the problem. To this day, the Paul NYC has been refusing to get back to us on the refund. They also continuously claims that the manage is out of reach. On top of our issues, the hotel seems to also have other maintenance issues as we overheard other guests complaining about incorrect room assignment and broken AC. I would suggest all other travelers to avoid staying here. This place is a scam.
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Gastnutzer
Aufenthalt im Febr. 2023
Familie
1.0/5
Gepostet am 11. März 2023
Stayed here last September and have never experienced such poor customer service. Air went out every night around 1 am, was locked out of our room for 16 hours through the night without any sort of compensation. My daughter had meds in the room that she needs to prevent seizures and they still didn't get us back in our room and when I asked for complementary water I was told I could buy some from the vending machine. I was told if I bought pajamas for the night they would reimburse me which never happened even though I gave them receipts twice. I would never recommend this place.
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Gastnutzer
Aufenthalt im Jan. 2023
Anderes
1.0/5
Gepostet am 27. Febr. 2023
Normally I am not a complaining type, but this is a bit much!! I am a platinum member of Choice Hotels. I booked a room using my points at the Paul NYC checking on 1 Feb 2023 for 1 night before I arrived very late and on 2 Feb I will go upstate to visit my dear friend! I was travelling from BKK to NYC and during my layover, my flight to NYC got delayed from arriving JFK at 11:50pm of 1 Feb to 02:30am of 2 Feb instead. I called the hotel during my layover right away to inform them about my late arrival. Everything seemed ok and the hotel person confirmed me the reservation. When I got to hotel at 4:30am, the front desk told me my booking was canceled because the hotel had other activities booked. They moved all paid guests to the hotel nearby and it has been going on like this already for 1 week. Since I booked using points, they just canceled it without further explanations or any assistance on my booking. It was -4c outside...lol I asked if they can check me in at the other choices hotel near by, I just need to rest for few hours. The hotel people didnt even bother to call customer service to check. I called the customer service. The lady at the end of the line was very helpful but it took so long to find the answer. They want to move me to Brooklyn (I paid for the taxi myself) and I have to pay early check-in on top....blah..blah. Another hour passed (almost 6am) so I asked the front desk at Paul if I can leave my luggage for few hours and using the toilet and the answer was no. It is 6:30am and I found an excellent luggage service via Bounce nearby. I drop my luggage at the Premier Best Western hotel (Bounce) and use the toilet. Their service was flawless!!! I went right to work at Starbucks after my 24-hour flight and got a lot of things done instead of sleeping at the unfriendly hotel! It is ashamed that Choice Hotels advertise so much about their privileges program and this is the way they treat the customers. This is not the problem about spending money, but it is the business principle how they should run the business.
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Antwort der Unterkunft: Dear Guest, Thank you for such a constructive review of your stay at TRYP by Wyndham. Our ultimate endeavor is to make our guests comfortable with the best offerings and its rather unfortunate that we haven't succeeded in meeting your expectations. My sincere apologies for the reported inconvenience. I will make it a point to take this up with my team and address the details of your feedback better. I hope you give us another opportunity to welcome you back for a more memorable experience at TRYP by Wyndham. Best Regards,
Gastnutzer
Aufenthalt im Jan. 2023
Single
5.0/5
Hervorragend
Gepostet am 27. Febr. 2023
The location is great. It’s two blocks to the 28th Subway Station making so easy to get anywhere in NYC via the subway. The stay was very friendly and helpful. The bed was very comfortable and the property was very clean. The hotel is affordable and there are shops and restaurants nearby.
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Antwort der Unterkunft: Dear Guest, Thank you for the wonderful appraisal and patronage towards The Paul Hotel. Designed to cater the needs of our leisure as well as business travelers, our hotel offers amenities as well as comfort that is only second to a home. We take immense pride in our hotel and I am glad the same was to your liking. I will definitely pass on your feedback to the team. Many thanks once again and It would be our delight to welcome you back to The Paul Hotel. Best Regards,
Gastnutzer
Aufenthalt im Jan. 2023
Familie
1.0/5
Gepostet am 22. Febr. 2023
Sheets were dirty. Had a man’s sock left in my granddaughters bed. Staff did not seem at all concerned. Then they messed up the booking entirely canceling one of our rooms. Wound up leaving there since I had no room and going to the Hilton Garden Inn a few blocks away. Should of booked there from the start. I will never stay at The Paul again and it has made me rethink staying at any Choice property.
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Gastnutzer
Aufenthalt im Jan. 2023
Familie
1.0/5
Gepostet am 21. Febr. 2023
Dear Paul Hotel NYC and the Tryp by Wyndham. I cannot convey in words how horrific your customer service has been, you have provided me with the single most TRAUMATIC travelling experience of my life, and I have never been so utterly let down by an accommodation. I had a reservation with the Paul Hotel NYC from the 17th of February to the 20th of February booked for months. Upon arriving to the hotel we were greeted by a closed sign and by 20 armed military officers who notified us that the hotel was CLOSED and was no longer in service. We received absolutely zero communication from the Hotel about this. We were told by the military officers that our reservation had been transferred to another hotel the Tryp by Wyndham. Upon arriving to the Tryp by Wyndham, we were notified by the cold, cruel, unhelpful and unsympathetic customer service staff at the Tryp by Wyndham that they would not honour our booking and simply would not help us. The Paul hotel was unreachable, their phone lines were cut and were not reachable by any means, and the Tryp by Wyndham owned by the same company - refused to help us and the front of desk staff refused to put us in touch with the manager and simply said that the hotel was 100% booked. The Tryp by Wyndham front of house staff treated us with absolute cruelty and contempt, I am shocked and abhorred by this experience and treatment with both hotels, and I would discourage anyone from ever booking with either. Not only did this experience leave us stranded in a foreign city but resulted in extensive financial damages as we had to book several ubers to transport us from hotel to hotel and to book a last minute accommodation at twice the price of our original booking with the Paul Hotel.
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Gastnutzer
Aufenthalt im Jan. 2023
Pärchen
1.0/5
Gepostet am 12. Febr. 2023
I arrived at 7 PM having caught a train into Penn Stn. When I got to the Hotel there was no hotel employee to be found. I was informed by a man in an army uniform that all the guests from the Paul had been transferred to another hotel about 8 blocks away. I was also told that the Paul Hotel had been being used to house people long-term since last November. No effort was made to contact me before my arrival event though this was a long-standing situation. No effort was made to provide transportation to the new hotel. I tried calling the new hotel , but there was no answer. Fortunately there was a room for us at the new hotel. I had rented the King terrace at the Paul, instead of a room with a view I got a room with none. They were not equivalent. I think this is fraud, a “bait and switch”. I will be pursuing a refund
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