Windsor Golf Hotel & Country Club Bewertungen

Antwort der Unterkunft: Dear 83Uabii, Thank you so much for your delightful feedback! We're thrilled to hear that you had an amazing experience at our establishment. It's wonderful to know that you found our grounds enchanting and our cuisine delicious. We take great pride in providing a memorable stay for our guests. Lucy Wangari and Mary are indeed invaluable members of our team, and I will be sure to pass on your kind words to them. Their warmth and dedication to excellent service truly shine through, and it's fantastic to hear that they made your stay even more enjoyable. We're delighted that you found our hotel manager approachable and friendly. Ensuring that our guests feel welcome and well taken care of is always our top priority. We can't wait to welcome you back for another unforgettable experience.

Antwort der Unterkunft: Dear Y418GAsuzannel, Thank you so much for sharing your wonderful experience! We're thrilled to hear that you found everything at the hotel to be exceptional, from the cleanliness and spaciousness of the rooms to the well-maintained grounds. It's fantastic to know that our staff went above and beyond to exceed your expectations. We're delighted that you enjoyed our exceptional breakfast offerings as well! We can't wait to welcome you back on your next visit. Until then, safe travels!

Antwort der Unterkunft: Dear KevindV8230WW, Thank you for taking the time to review us and awarding us a five-star rating. It's wonderful to hear that your stay at the hotel was made memorable by the outstanding service provided by our staff! Lucy, Anne, Nancy, David, and Rodney are indeed gems, and they truly embody the spirit of hospitality. We'll be sure to pass along your kind words to them. Thank you for choosing to stay with us during your work trip, and we hope to have the pleasure of welcoming you back in the future!

Antwort der Unterkunft: Dear 975ioannisk, Thank you for taking the time to review us, We're thrilled to hear that you found our place to be out of this world! It's fantastic to know that you had a great experience and felt the essence of Africa with added perks. Your description of the place as magical truly warms our hearts. Thank you for recommending us to fellow safari enthusiasts, from novices to experienced Westerners alike! We look forward to hosting you again in the near future.

Antwort der Unterkunft: Dear Valpuri M, Thank you for taking the time to provide feedback about your recent stay at our hotel. We are delighted to learn that our event facilities were able to fulfill your requirements effectively. Your observations regarding the room have been duly acknowledged, and we apologize for any inconvenience caused by the outdated amenities, as well as the insufficient reading lights and additional outlets. Enhancing our guests' experiences is at the forefront of our priorities, and your valuable insights will greatly contribute to our ongoing efforts to elevate our accommodations. We are thrilled that you enjoyed utilizing our jogging track and had the opportunity to immerse yourself in the refreshing natural surroundings before embarking on your day. Your continued patronage means a great deal to us, and we eagerly anticipate the chance to welcome you back in the future.

Antwort der Unterkunft: Dear Andrew, Thank you for taking the time to share your detailed feedback regarding your recent stay at our hotel. We sincerely apologize for the numerous issues you encountered, and we appreciate your patience in bringing them to our attention. We are genuinely sorry to hear about your disappointing experience during check-in. A 45-minute wait is unacceptable, and we understand the frustration it must have caused. Rest assured, we will thoroughly investigate the matter and take the necessary steps to ensure such delays do not happen in the future. We are equally disappointed to learn about the challenges you faced with the food service. Your experience does not align with the high standards we aim to provide, and we will be addressing this matter with our kitchen and service teams to prevent a recurrence. Regarding the noise disturbances and the discomfort caused by a hard mattress, we apologize for any inconvenience. We take guest comfort seriously, and we will assess the room conditions to implement improvements where needed. Your comments about the staff's training and demeanor are concerning, and we appreciate your honesty. We will be conducting additional training sessions to address any shortcomings and ensure that our team is better equipped to meet the needs of our guests. Once again, we apologize for falling short of your expectations and appreciate your understanding as we work to address these issues.

Antwort der Unterkunft: Dear Pittbrendat, We're delighted to hear that you found our place to be a beautiful and serene oasis for relaxation after your long journey. Our team takes pride in offering exceptional service and it's heartening to know that you had a positive experience with our staff. Thank you for recommending us to others in the area; your kind words mean a lot to us. We're thrilled that you enjoyed our walking path – it's the perfect way to stretch your legs and take in the surroundings. Safety and security are top priorities for us, so we're pleased to hear that you felt safe during your stay. We look forward to welcoming you back should your travels bring you our way again. Your satisfaction is our ultimate goal, and we're grateful for your support and feedback.