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Verifizierte Bewertungen
Lage4.6
Ausstattung4.6
Service4.5
Sauberkeit4.6
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Alle Bewertungen(41)
Positive Bewertungen(16)
Bewertungen mit Fotos/Video(4)
Freundlicher Besitzer(6)
Negative Bewertungen(2)
Kennyandbears
Studio (Queensize-Bett)
Aufenthalt im Nov. 2024
Single
6 Bewertungen
4.5/5
Großartig
Gepostet am 13. Nov. 2024
Conveniently located beside Brookside shopping centre. This has all of the big brands, Coles, woolies, big W, target. There's even a TK Maxx. Hotel serves basic continental breakfast. Good for a quick stay near Brisbane airport.
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Gastnutzer
Barrierefreis Studio (Queensize-Bett)
Aufenthalt im Okt. 2024
Business
1 Bewertungen
4.5/5
Großartig
Gepostet am 20. Okt. 2024
Hello there,
I am a guest from room 209 who checked out this morning. Since it was early, I placed the key in the key return box and forgot to retrieve my deposit. Could you please check on this and arrange for the deposit to be returned to my bank account?
Thanks a lot,
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Gastnutzer
Studio (Queensize-Bett)
Aufenthalt im Juli 2024
Reise mit Freunden
1 Bewertungen
5.0/5
Hervorragend
Gepostet am 7. Juli 2024
The Brook is an Amazing Hotel to stay
Staff were so Friendly
The Room was Excellent
The Food was Delicious
Thank You for making my Stay so Memorable!
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Gastnutzer
Studio (Queensize-Bett)
Aufenthalt im Dez. 2023
Pärchen
5 Bewertungen
4.7/5
Wunderbar
Gepostet am 15. Dez. 2023
Excellent one night stopover. Helpful staff. Service quick even though it was busy. We'd stay here again.
Just had a wonderful overnight stop at the little gem. Great staff, lovely comfy bed. Free parking, so close to a shopping centre. We received 2 complimentary drinks upon arrival plus discount off food purchased in the pub. The continental breakfast included was a lovely surprise. Amazing coffee, croissants, toast, fruit, cereal. We will definitely stay here every time we stay in Brisbane.
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Antwort der Unterkunft: Thank you for the wonderful review, We offer some great inclusions when booking direct, our continental buffet breakfast is a great way to start the day. Look foward to welcoming you back! Accommodation Team The Brook by Nightcap Plus
Kim D
Aufenthalt im Okt. 2023
Single
5.0/5
Hervorragend
Gepostet am 26. Okt. 2023
I had the BEST stay here! Over the last few weeks I’ve stayed in a few hotels in the Gold Coast & Sunshine Coast before getting to Brisbane. My 2 night stay at The Brook was the best so far! The room was so nice & clean, the staff were warm, friendly & helpful. The food at the restaurant was delish & the little extra’s were such a nice touch & so appreciated. There was a complimentary drink offered for the restaurant, a 10% discount on food, nice bottle of red wine in the room, and in the bathroom there was double the toiletries (which was so good because you know 1 of those tiny bottles of shower gel is never enough). They even gave me a late check out at no extra charge. Gemma & Emma in the restaurant/bar were so helpful, kind & down to earth. And the tree! The tree covered in fairy lights was the highlight. Overall, I can not fault it!! It was amazing & I would definitely stay again!
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Antwort der Unterkunft: Thank you for your amazing review! It's great to hear that you had such a wonderful stay. There are some great inclusions we offer to ensure our guests have an enjoyable stay. Your review has been shared with the whole team here at The Brook by Nightcap Plus and The Brook Hotel We look forward to welcoming you back!
Tom R
Aufenthalt im Okt. 2023
Familie
3.0/5
Gepostet am 16. Okt. 2023
Whilst the rooms are certainly newer with nice features and service was amazing unfortunately the property is let down by poor cleaning. Upon welcome we found plants and cutlery still in dishwasher (not washed) hair all over the bathroom sick and shower plus the carpets had been missed with hair clips and bits of rubbish left around. Pity for the housekeeping issues otherwise it would have been a 5/5
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Antwort der Unterkunft: Thank you for your review. Sorry that room was not in the clean state as it should have been for your arrival. The feedback is welcomed as it helps us to improve our standards. We do hope to welcome you back!