M20 Boutique Hotel

Das Hotel ist etwas schwer zu finden. Nur eine Person kann den Aufzug oben betreten. Ich war schockiert, als ich das Zimmer betrat. Die Wände waren schmutzig. Der Fön und der Wasserkocher waren mit Staub bedeckt. Die Bettwäsche und Bettbezüge waren nicht gewaschen . Das ist schwer zu erklären! Es sollte die Nacht sein, in der ich am ersten Tag ankam. Wir vereinbarten, unser Gepäck am nächsten Morgen aufzubewahren, aber am nächsten Tag war niemand an der Rezeption. Wir konnten nur die Karte einstecken und gehen. Als wir gingen, mussten wir nach unten und durch die Tür gehen, was Zeitverschwendung war.

SAVE YOUR TIME!! DONT BOOK THIS STAY!!! We checked in to M20 hotel around 4PM on the 22nd of July 2023. When we arrived we immediately left for dinner and came back later at night around 8. When finally being able to look at the room we realised how horrible it was. Shower was covered in mould. Mould was between the ties, on the shower screen and the walls were disgusting. Not only was the mould a problem, the shower head was covered in soap scum and the toilet was stained. The walls in the room was also covered in dirt and stains. The entire room smelt unbearable. The ceiling shower head was also damaged with the water spraying on the walls rather than down. Coffee machine pods were also not the proper pods for the given machine, they were a refoiled pod. Absolutely disgusting and unacceptable. We quickly packed our bags and checked out and requested a refund. They have since declined our refund and continue to claim we didn’t tell them upon check out why we were leaving when in fact we did and also showed photos and were extremely upset. Absolutely disgusting!!!!! No other word to explain how horrid this place is and how bad the service is! It took me calling multiple times to get some sort of response rather than them doing their job and keeping me in the loop. Absolutely unacceptable. Also forgot to mention upon arrival there was no proper signage to direct you on where to go, only a door bell in which we told the person on the other end that we didn’t understand where to go and they made no effort to help us!!! Even when we called the hotel for help they did not answer our call. Like seriously.

Fijn verblijf gehad hier. De locatie is echt perfect, beter ga je het niet krijgen. Super dicht bij de duomo en bij winkeltjes etc. Het personeel was super vriendelijk. Toen ik het lastig vond te vinden, stuurde ik een appje en ik werd meteen gebeld. Via de telefoon vervolgend begeleid naar het hotel haha! Mooie schone kamer. Af en toe wel een beetje gehorig, maar ik zou hier zeker terugkomen.