Hotels in der Nähe von Haus Santa Fe, Mexiko-Stadt

I stayed at the Westin Santa Fe hotel during my first business trip to Mexico City. Staff was very friendly upon check-in, my Bonvoy status was acknowledged, and I was upgraded to a suite on the 8th floor. The room was spacious, clean, and functional. There was also a welcome snack in my room. Breakfast was good, but the buffet was not as extensive as other international Westins and Marriotts. Choices included typical breakfast fare plus some local fruits and juices. Needless to say, staff was friendly and responsive. The executive lounge had a decent spread, the staff there was extremely friendly, and the outdoor views were spectacular. Now for the hiccups: - the rooftop pool is slightly larger than a bathtub, yes somewhat of an exaggeration but definitely not to scale for this large property. The kicker - it was covered all three nights during my stay, with no sign or explanations - someone claiming to be from the front desk called late one night, asking me to verify my last name [the front desk clerk verified that they did call me the previous night] - a uniformed hotel staff knocked at my door after 11pm the same night as the phone call to tell me my phone was off the hook (it wasn't!). What a weird incident! - there were several restaurant charges on my folio totaling over $600 that I saw as I was checking out. The front desk staff did make the adjustments to remove them, but it was very disconcerting especially considering the two incidents above I will consider staying at this property again primarily because of my room and the friendly staff, hopefully there will not be any hiccups next time around.

Die geografische Lage des Hotels ist immer noch gut, die Umgebung ist mehr Restaurants. Da einige Jahre zurück sind, können einige Einrichtungen in dem Zimmer die Zeitspuren sehen. Der Service ist in der Regel mittels der Check-in-Rezeption und des Außenrestaurants im zweiten Stock gut (Abbildungen 2 und 3 sind Außenrestaurants, ich esse im Hotel spät, das Essen ist nicht ausgezeichnet, aber der Geschmack ist nicht schlecht). Das Gastgeber ist relativ allgemein, die Augen seltsam und die Einstellung arrogant. Es ist übertrieben, dass die Kellner des Frühstückshauses selbstbedient sind. Die Zimmergebühr umfasst das Frühstück, aber die Gäste müssen noch eine Rechnung unterschreiben. Wir haben 50 Peso für die kleinen Gebühren gegeben, aber ich hatte nicht erwartet, dass der Kellner vor 50 eins hinzufügt und 150 wurde. Das Bild zeigt die 1-Prüfmuster vor 50, die Schriften und Farben sind 50. (Auch wir selbst sind nicht gut, haben die kleinen Gebühren geschrieben, und ich habe den Gesamtbetrag nicht geschrieben, weil ich nicht wollte, dass die kleinen Gebühren gegeben werden. Der Kellner hat einen Kaffeeschrank mitgebracht, um zu fragen, ob er keinen Kaffee braucht, und es gibt keine anderen Dienstleistungen). In der Kleinfischekultur war es das erste Mal, dass ich so viele Jahre lang war.

Mexiko City stand nie auf unserer ”Wunschliste”. Durch die CORONA-Strandung auf einem Kreuzfahrtschiff, kamen wir über Mexiko City. Das Quartier Polanco ist sehr gemütlich. Es hat viele kleine Restaurants und Einkaufsmöglichkeiten. Das Hotel ist sehr empfehlenswert.

Ausgezeichneter Aufenthalt

Lovely room, delightful hotel and gracious staff. However, the booking process was difficult, and the communication with the front desk confusing. We got three versions of confirmed dates (the last one correct) did not get clarification as to whether our room included breakfast. When we arrived, we were given different responses to our question about whether breakfast was included on three occasions. We are fine with paying extra, but would have liked to have know whether to eat in or elsewhere. The restaurant was a weak spot with slow service, and no red wines available by the glass on our second visit. The waitperson said it was due to Xmas, but it seems quite surprising for this level of hotel to run out of red wine options four days after the holiday. Overall, we enjoyed the hotel, the location and the rooftop brunch on our last day were great. Please work on your service and communication to guests

Sehr schönes Hotel mit Leuten, die wirklich freundlich sind. Sauber, Geruchs wirklich, und wirklich gut serviert. Das Büropersonal war wirklich freundlich und hilfsbereit. Rocío sauberte und sah mein Zimmer wirklich gut aus! Danke Rocio. Der Spa und der Fitnessraum waren erstaunlich - vor allem das Personal, das wirklich hilfreich und freundlich war. Der Trainer Ariel war wirklich hilfreich, mir verschiedene Trainingsroutine und Wege zu denken über Übung - er ist ein Experte in Judo (Schwarze Belt!). Alexis war wirklich hilfreich mit den Spa-Einrichtungen. Danke Ariel und Alexis! Der von Azul geführte Schönheitssalon war wirklich gut und vor allem mit den Behandlungen, die sie bietet! Sie hat mich überzeugt, zu beginnen, die kleineren Dinge über mein Aussehen zu suchen. Es sind die Leute, die einen Platz machen und in diesem Fall im Hotel Marquis Reforma. Ich werde sicher zurückgehen. Danke Azul! Danke Hotel Marquis Reforma! Bis bald.

Das ist mein 4th mal im Hotel und weitaus das schlimmste. Das Zimmer war von weit geringerer Qualität als meine letzten 3 Aufenthalte. Wahrscheinlich würde nicht wieder auf dieser Grundlage bleiben. Der Preis für das, was ich bekam, war extrem enttäuschend, wenn es üblicherweise fantastisch ist

Stayed 7 nights with my partner at this wonderful hotel, which is centrally located (10 minute walk to the main Zocalo square with lots of shopping nearby) and has a very good bar/restaurant on-site. The rooms are new with firm beds, thick towels and linens, a hot shower, daily maid service, a medium-sized safe that can hold a tablet, good climate control, and a Nespresso coffee machine. A filtered water dispenser to refill water bottles is quite the advantage in the lobby. The gym on the 2nd floor is modern with very usable equipment, and is located next to an outdoor terrace. The breakfast buffet was very good with several choices. Antonio and Nayla provided excellent customer service during breakfast, and Antonio also alerted me to breakfast options that were healthier for my sensitive stomach. The lobby staff were very friendly and helpful. Overall, I rate this hotel an 8 or 9 out of 10 and would definitely stay here again. That being said, I would like to offer some suggestions to Novotel to make the hotel room a bit better for travelers. This new, minimal hotel room concept means that there are no dresser drawers for storing clothing, and there’s only one spot in the hanging metal “closet” for storing one suitcase - the other person must put their suitcase on the floor . One must live out of their suitcase during the entire stay, which is very annoying. This can easily be remedied by having more hangers (10 instead of 5?) in the closet, and having one or two folding luggage racks available. Also, another side table is needed beside the bed, since there’s only one. The person sleeping on the left side of the bed must put their water, glasses, phone, etc. on the floor, since there’s no side table, or place their items far away on the desk. Also, the thick towels keep falling off the three very lame wooden towel “knobs”. These knobs need to be replaced or extended outward in order to be able to hold a load. I would hang up my wet towel and it would immediately fall onto the floor. We fought with this the entire week. The hotel would save a lot of money by not having to wash towels every day that have fallen onto the floor. Additionally, perhaps for an upcharge, a small refrigerator could be placed in the room. These minor issues did not affect our overall satisfaction of this hotel.

The bell boy service is really embarazing, they want to help and touch the luggage 5 Meters before your final destination. Nevertheless in the critical points, is not possible to find one of them. They are every time in other places or occupied talking with other bell boys.

Lovely food in a relaxed setting, as we stopping in for breakfast after a long flight and too early an arrival to head straight to our accommodation. Great service from Alejandra, Salvador & Carlos and a DELICIOUS omelette from Elena, who all spoke great English and taught us how to say omelette in Spanish (“omelette”)