Extend -a -Suites Mesa

Worst location to stay at. Place smells like urine and feces

When I arrived at the property, the staff seem less than interested in helping me get accommodated. Upon finally getting into my room, my television set did not have a remote, and upon looking for it I had discovered that there had been food, trash, and debris swept underneath the bed and old food, and Bones underneath the dresser. There was no hot water the entire time I stayed and I was told to fill a bucket and heat the water using the microwave.

I had a late check in. The lady that took my phone call that morning was super sweet, I believe her name was Kathy, and she went ahead and checked me in for our stay, but only stated she’d charge my card (which is totally fine!). When we arrived at 1030 pm, the lady at the front desk was very dismissive of me, laughed in my face and rolled her eyes when she couldn’t find my name for check in. I let her know I had talked to someone earlier that morning and she already charged my card for our stay since we would be late, and that we went through a third party website. I offered to give her the confirmation number, and the lady rolled her eyes and scoffed saying “we can try but I’m telling you you’re not in here”. Then proceeded to turn her incoming list around on her tablet to show me I wasn’t on there, scrolling on it and raising her voice saying I’m not in there, blaming me for her not being able to find my name, like I know how to do her job? She snapped the computer monitor around and lo and behold, my name was on there already checked in (which was unbeknownst to me), then she said “you could have just told me that” and laughed in my face again. I understand people have bad nights, but come on. If you don’t like working with the public then don’t.

Worst hotel I've ever been in. The check-in was horrendous hotel employee had a bad attitude when we got to the room there was no toilet paper in the room there was no clean towels in the room the air conditioner heater did not work horrible horrible experience I would never recommend this hotel to anyone

I’ve stayed here a few times and have always had a positive experience. Rooms are clean, staff is friendly. The rooms have a mini fridge and microwaves so you can easily and cheaply make some food. The beds are comfy. Highly recommend.

Rooms are usually cleaned pretty good they have good monthly rates the staff members are pretty nice the owner is rude best staff members are kris(kristy) hope i have her name right she is amazing shes always working her ass off but she also is very caring down to earth she def does what she can to make things go as smoothly as possible when u check in and leave and wont be so quick to judge u or write u off like the owner does. Also josh and derek are reallly reallly cool guys youll see josh in the day and derek is security at night maken sure no one is on property that shouldnt be ! Good job guys

Hotel clean and spacious. Refrigerator and microwave looked new. Only one lamp(stand) in the room so was reall not light very well. Ac was functional butt a little noisy

Ive stayed at this property and the front desk customer service lady Kristi and Security Guard Derrick are Amazing. They go above and beyond to help me or anyone else out. They show what customer service should be and they exceed it in all aspects.

Worst hotel experience ever. We exited 2 days early to find a more suitable hotel. At least the morning desk person was easy to work with to get the two days refunded. Never again!