Hotels in der Nähe von PORTAL DE ALTABRISA, Mérida

Wir fühlen uns immer zu Hause. Das Personal ist sehr nett, lieblich, freundlich und professionell. Sehr gute Dienstleistungen, Reinigung und Hygiene. Und die Lage ist ziemlich schön und nützlich, von sehr interessanten und wunderschönen Orten umgeben.

Not sure why this hotel is so highly rated. Nothing about it is terrible, but the devil is in the details. The Good: - Staff is super friendly, incl. the valet - Rooftop pool and bar are really nice and a great feature - Overall layout of the hotel is charming - Great water pressure and genourous rooms The not so good: - Upon check-in, they tried charging us a 240/day ”resort fee”. After further questioning they said it was optional and would pay for the WiFi and the gym. Not a great business practice, espcially for a 5* hotel - Overall the hotel looks a bit dated and would benefit from some more maintenance - We booked a double room but were given a king room - when they showed us to a double room it was quite dirty - dirt on the linens, bathroom counter wasn't wiped down - so we just made do with the king instead - Beds weren't terrible, but I've slept better Location is a bit off the beaten path. Not bad but is was about a 20-30 walk to the city centre and the nicer restaurants.

This hotel has water issues like everyone is talking about. They have to tank the water in and they constantly run out. It ran out on a Sunday so they could not get more water. They blamed the restaurant that rents out of their building for leaving a tap on that didn’t help fight that we couldn’t shower for a day. Then the days we could shower the water was always cold. I overheard them giving gas that were definitely from Mexico Free breakfast for the inconvenience but for the Canadian American guest they offered nothing. I called them out on it and said this was unfair. The front desk was completely rude said it wasn’t their problem and that their manager wasn’t in on Sunday to take care of this, and that was from a previous day, I spoke to those guest and they said that’s not true and that they got it because of the cold water and lack of water issues. The location is good. The hotel is clean, but it is falling apart. Nothing works and the toilet can’t flush paper which meant you had to put dirty paper towels in the garbage next to the toilet. They also try to charge you for everything like if you lose a room key which cost them pennies they want to charge you a fee for issuing a new one and you don’t even get a second one so you constantly have to be with your people they also threaten to charge us for taking the towels to the beach, and then upon arrival, they said that my kids because they were over 12 had to pay I said you had to buy another room. I would stick to the chain hotels from the US as they would never treat their customers like this customer service in Mexico is really sad. the only highlight was the cleaning staff. The hotel is extremely clean and they are very attentive.

Wir haben uns entschieden, ein Zimmer mit zwei Betten im zweiten Stock zu bekommen, das sehr geräumig und leicht war. Es war auch während des Frühstücks von der Unterseite Hubbub entfernt. Die Betten waren sehr komfortabel, das Badezimmer mit viel heißem Wasser (obwohl, wie an anderen Orten, wir geblieben, das Wasser muss ein wenig laufen, um heiß zu werden). Ich mochte es, dass es viele Orte gibt, um Dinge zu setzen, und das Zimmer war ein angenehmer Ort, um am Ende des Tages zurückzutreten. Es gab mehrere Freisitzbereiche, von denen wir profitierten, da ich etwas später schlief als mein Mann, der früh auf seinen Computer springt. Die Lage ist ziemlich gut, in einer einfachen Spazierweiterung vom Hauptplatz, Paseo del Montejo Avenue und vielen Restaurants. Eine spezielle, gerade unten die Straße namens Urban Bistro ist eine Suche! Wir haben dort zweimal in unseren drei Tagen in Merida gegessen. Wir hatten ein paar Fragen mit dem Frühstück - nicht unsere Bestellungen richtig zu bekommen, und nicht sehr gut Kaffee. Das Personal ist wunderschön und sehr hilfsbereit - einige sprechen sehr gut Englisch, was hilfsbereit war.

Desk manager Veronica was stunningly helpful and kind. Everybody on staff were friendly and made my stay comfortable and easy. The Hotel is quiet at night, often has a breeze in the broad open areas, and it is very clean. The decor of the lobby and other open spaces is beautiful and calming. You are only two blocks from a great little square, a little corner store to buy refreshments and snacks, several good restaurants very close, and you're only about five blocks to the Plaza Principal. They will also help you set up a tour that will pick you up at the door. [Thanks to ”Sammie” and ”Mario” for the great trip to the Mayapan ruins and especially the three great cenote swimming visits and surprisingly the best lunch during the trip!]

Wir waren sehr enttäuscht über unseren Aufenthalt in diesem Hotel. Wir haben in vielen Hotels geblieben, und diese hat gerade enttäuscht. Das Zimmer ist sehr laut, es klingt ziemlich viel wie die Leute auf der Straße und in den Hallen des Hotels sind in Ihrem Zimmer. Das Bad ist sehr einfach und nicht gut gepflegt, und wenn Sie hoch sind, können Sie nicht einen normalen Sitz im Toilette haben (die Wand ist so nah an das WC). Das Personal greift Ihnen kaum, wenn Sie durch den Vordertisch gehen. Ich denke, sie sind einfach wirklich gut beim Bildern für booking.com; vor allem des Pools (was auch eine Enttäuschung war).

We stayed here for one night in December 2022. The hotel is very well located, just a couple of blocks from the main square. All around there are plenty of shops and restaurants. We stayed on the 10th floor and there was little noise. We stayed in what I think is called a ”studio” room, which was quite small: not much room around the bed. Other people in our group stayed in rooms with two double beds and their rooms were quite large. Overall, the hotel was ok, but not flash.

Ich bin zweimal in diesem Hotel verblieben ! Sehr gut und das Personal sehr nett Große Größe und in der Nähe der Stadt haben viele Restaurants dort und viele Taco Shop kann essen ! Sehr gut 🌈