Finde Hotels in Mérida

Puzzled at first when using my phone for directions and it said hotel was permanently closed. Drove through the area that was a total construction zone but found the hotel to be open. Workers have removed the old cobblestone from the street and replacing them with pavers. I miss the old world feel the way it was. After being greeted very kindly at the front desk, was escorted to the third floor suite. The unique floor plan had a triangle shaped enclosed terrace that looked down on the front street. The bed and pillows were very comfortable. Given its location, the hotel was bigger than expected with a quaint courtyard and good size pool. Free parking in the adjacent lot was very convenient. Real reason for booking here was its proximity to La Negrita, a block away. Walked there for dinner and had a great time with the live band. Highly recommend and hope to return someday.

This is a 3 star review based on averaging 1 star concerns and 5 star aspects. 1-star concerns relate to safety. Two things that were concerning: (1) my father slipped and fell in the bathroom at 4AM and lost consciousness. When I yelled loudly for help in the courtyard (including ”hospital!!” because we thought he maybe had a heart attack or was otherwise dying), NO ONE RESPONDED. The hotel is an open air building all facing an inner courtyard so someone should have heard my loud yelling, especially when pitch quiet at 4AM. Thankfully, my father was OK later that night and next day. (2) When I told this story to the front desk the next day, the woman was not at all concerned that a guest could have died at their property. I asked to confirm that someone works the night shift, so I am not sure why no one responded that night. She asked if we called the front desk that night, which I did not because my father was possibly dying so no, I did not have time to figure out what the front desk number was at 4AM. Also no one responded to me YELLING for help, so I doubt someone would pick up the phone. She said she would tell the night shift, but there was otherwise no follow up. I also provided this story on a guest comment card when we left - also no follow up. 5-star - hotel is in a great location in the center of town near the main plaza, and it is a charming building with a lovely courtyard and rooftop pool. As other reviews mention, the rooms are rustic/simple/basic but they are perfectly serviceable, especially given the price and location. If not for the safety concerns, I would stay again.

We loved this hotel. So historical and quaint. Customer service from the staff was top notch. We loved our room. It was so pretty. Why I gave it 3 stars. Our room didn't have a fridge or TV remote as it stated. I never inquired about the fridge because we had other issues going on. We did get a remote. We the problem with our room was, the air conditioner kept leaking and we had a flood on the floor. It was difficult to walk around it because was in the little hallway in front of the bathroom. It also flooded the closet. Maintenance came up several times. We asked for another room but they said they would fix it. It never got fixed. So we had a bucket all week in the hall to catch the water. I was a little disappointed because I wished they moved us because it never was fixed. Also if you like hard beds and pillows, these beds are perfect for you. Also 2 days before we were to depart, we had no hot water. After letting them know, they resolved the issue at some point in rhe day. If the staff weren't so friendly and nice I could have been more demanding about the inferior room. Would I stay here again. Absolutely. Great location and wonderful staff. If our room hadn't had the issues I would have given it five stars.