The Address Boutique Hotel Bewertungen

I stayed at the Address Boutique Hotel with high hopes, but unfortunately, my experience was underwhelming and disappointing for a 4-star hotel. Our check-in set the tone for the stay, as it lacked any warmth or proper welcome. There were no welcome drinks, and had we not asked the reception agent to accompany us to our room, we likely would have struggled to find it on our own. This initial experience was a shock and far from the hospitality we expected. Dinner that evening was another letdown. The menu was limited to a small à la carte selection, leaving us confused about what to choose. When we asked about other options, we had to order outside the menu to find something appealing. Drinks, which we anticipated enjoying with our meal, took 25 minutes to arrive. After following up with two different staff members, we found out the bar had lost our order—an oversight that felt unacceptable at this level. When my burger finally arrived, it was burnt, so I had to wait for a replacement, which only added to the delay. By the time our desserts came, we’d waited about 45 minutes. This dining experience was far from the quality we anticipated, leaving us truly disappointed. Moreover, very limited food choice for breakfast. Amid the challenges, Mr. Joseph stood out. He was attentive, apologetic, and ultimately saved our experience. He helped ensure we received our drinks and the replacement meal, making us feel that at least one person cared about our satisfaction. Overall, while there were some bright moments thanks to Mr. Joseph, the stay didn’t meet the standards we expected from a 4-star hotel. A more attentive approach across all service areas could significantly improve the guest experience at the Address Boutique Hotel.