Quartier De, Rue Haroun Errachid, Marrakech, Marrakesh-Safi, 40 000, MoroccoHoteldetails anzeigen
Verfügbare Zimmer für deine Reisedaten suchen
Preisgarantie
1 Nacht
Gästebewertungen
4.4/5
Sehr gut
112 Bewertungen
Zur Gewährleistung der Authentizität der angezeigten Bewertungen berechnen wir nicht einfach einen Durchschnitt. Stattdessen berücksichtigen wir sowohl die Glaubwürdigkeit der Bewertung als auch das Datum des Aufenthalts des Gastes zur Ermittlung der endgültigen Bewertung.
Verifizierte Bewertungen
Lage4.5
Ausstattung4.4
Service4.3
Sauberkeit4.5
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Alle Bewertungen(112)
Positive Bewertungen(26)
Bewertungen mit Fotos/Video(6)
Großartiger Aufenthalt!(10)
Freundliche Gastgeber(5)
Negative Bewertungen(3)
Manoj
Contemporary Klassisches Zimmer, 1 Kingsize-Bett oder Zweibettzimmer, Balkon
Aufenthalt im Aug. 2024
Pärchen
2 Bewertungen
4.2/5
Sehr gut
Gepostet am 21. Nov. 2024
Perfect location in a luxurious space. The hotel lives up to its standard and without a doubt.
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Taha Mahdwy
Prestige Suite, 1 Kingsize Bett, Blick auf Atlas oder Pool, Balkon
Aufenthalt im Okt. 2024
Single
4 Bewertungen
5.0/5
Hervorragend
Gepostet am 17. Nov. 2024
It’s amazing
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SoufianeUK
Contemporary Klassisches Zimmer, 1 Kingsize-Bett oder Zweibettzimmer, Balkon
Aufenthalt im Juli 2024
Single
10 Bewertungen
5.0/5
Hervorragend
Gepostet am 1. Sept. 2024
As usual, the Sofitel Marrakech is my favourite hotel in town. I have been a regular customer for more than 15 years and I still enjoy every minute of my stay over there. The friendliness of the staff, the management and service is just top world-class. I can't wait to return once again to this place which I call my home away from home! Keep up the good work!
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Antwort der Unterkunft: Dear Guest,Thank you for your glowing review and for being a loyal guest for over 15 years! We are thrilled to hear that Sofitel Marrakech continues to be your favorite hotel and that you appreciate our world-class service and hospitality. Your kind words motivate us to keep striving for excellence.We eagerly await your next visit to your home away from home!Sincerely,Ikram JaridDirector of Operations
Cardi
Contemporary Klassisches Zimmer, 1 Kingsize-Bett oder Zweibettzimmer, Balkon
Aufenthalt im Juli 2024
Single
1 Bewertungen
1.0/5
Gepostet am 13. Aug. 2024
Terrible hotel and service!!
They told me breakfast is included but came and charged me.
Next I realised they have double charged me for the room. They are thief.
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Wei Xian
Contemporary Klassisches Zimmer, 1 Kingsize-Bett oder Zweibettzimmer, Balkon
Aufenthalt im Febr. 2024
Single
6 Bewertungen
2.5/5
Gepostet am 2. März 2024
Front desk staff was unhelpful and overcharged me for tax (MAD57.2 instead of MAD29 shown on trip.com)
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Antwort der Unterkunft: Dear Mr Xian,We are sorry to hear that your experience at reception did not live up to your expectations. We apologise for any inconvenience this may have caused.Regarding the issue of taxes, we would like to clarify that the amounts displayed on booking websites, such as trip.com, are often quoted on a per person per night basis. Therefore, the amount you have quoted (MAD57.2) may reflect the total tax for your stay, taking into account the number of people and nights booked.However, we understand that this can sometimes be confusing, and we are committed to improving communication on this issue. If you have any specific billing concerns, we encourage you to contact us directly so that we can review your file and resolve any issues.We would like to assure you that we take your feedback seriously and will implement measures to improve our services and avoid future misunderstandings.We appreciate your understanding and look forward to welcoming you back in the future with a more positive experience.Sincerely
Khaled
Superior Zimmer, 1 King Size Bett oder Zweibettzimmer, Gartenbalkon
Aufenthalt im Apr. 2024
Single
2 Bewertungen
5.0/5
Hervorragend
Gepostet am 21. Mai 2024
Great place, amazing service, nice pool. Breakfast options were excellent.
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Antwort der Unterkunft: Dear Khaled,Thank you for your kind words! We're thrilled to hear that you enjoyed your stay and that our service, amenities, and breakfast options met your expectations. We hope to welcome you back soon for another fantastic experience!
Maisouradze
Contemporary Klassisches Zimmer, 1 Kingsize-Bett oder Zweibettzimmer, Balkon
Aufenthalt im Juni 2024
Pärchen
3 Bewertungen
5.0/5
Hervorragend
Gepostet am 28. Juli 2024
Excellent location luxurious hotel highly recommend
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Antwort der Unterkunft: Dear Guest,Thank you for your wonderful feedback! We are thrilled to hear that you enjoyed your stay and appreciated our location and luxurious accommodations. Your recommendation means a lot to us, and we look forward to welcoming you back to Sofitel Marrakech in the future.Warm regards,Ikram JaridDirector of Operations
Gastnutzer
Superior Zimmer, 1 King Size Bett oder Zweibettzimmer, Gartenbalkon
Aufenthalt im Dez. 2023
Pärchen
1 Bewertungen
4.0/5
Sehr gut
Gepostet am 4. Jan. 2024
I recently stayed at this hotel and had a disappointing experience with the front desk staff, specifically the two girls on duty during my check-in at 9 PM. Despite my reservation, I had to wait over 30 minutes for a room, which turned out to be different from the one I booked. Despite informing them of our anniversary, the staff's response was unhelpful. The initial room's view was changed without acknowledgment, and the alternative offered was worse. Only after speaking to the manager ( it's worth noting that the manager I spoke to was exceptionally friendly and understanding) did we receive a better room, but it still wasn't the one we booked. The lack of consideration for our special occasion made it a frustrating experience overall.
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Antwort der Unterkunft: Dear Guest,Thank you for taking the time to share your recent experience with us. We sincerely apologize for the inconveniences you encountered during your stay, and we appreciate your honest feedback.We're truly sorry to hear about the delay during your check-in and the mix-up with your reservation. Your experience does not align with the high standards we strive to maintain, and we understand how frustrating this must have been for you, especially on such a special occasion like your anniversary.We are grateful for your recognition of the manager's efforts to address your concerns and make your stay more enjoyable. We will certainly share your kind words with them, and we'll also review the issues you raised with our front desk team to ensure that such lapses in service are addressed promptly.Your feedback is invaluable to us as we continually work to improve our services. Please know that we take your comments seriously, and we will use them as an opportunity to enhance the guest experience moving forward.We hope to have the chance to welcome you back in the future and provide you with the exceptional stay you deserve.Warm regards,
Aimen
Contemporary Klassisches Zimmer, 1 Kingsize-Bett oder Zweibettzimmer, Balkon
Aufenthalt im Juni 2024
Anderes
1 Bewertungen
1.0/5
Gepostet am 7. Juli 2024
 Bad service 
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Antwort der Unterkunft: Dear Guest,Thank you for sharing your feedback. We are sorry to hear about your experience and the service you received during your stay. Please be assured that we take your comments seriously and will address these issues with our team to ensure improvements are made.We hope to have the opportunity to welcome you back in the future for a more enjoyable stay.Best regards,Ikram JaridDirector of Operations
Tiffany Ruffle
Aufenthalt im Mai 2022
Familie
7 Bewertungen
4.5/5
Großartig
Gepostet am 17. Juni 2022
It’s a good experience to stay there one night before moving to local smaller riad
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Antwort der Unterkunft: Dear Guest,Thank you for your comment following your stay at the Sofitel Marrakech.It is with great pleasure that we receive your compliment, which we will be sure to share with our entire team.We look forward to welcoming you again soon.
Gastnutzer
Contemporary Klassisches Zimmer, 1 Kingsize-Bett oder Zweibettzimmer, Balkon
Contemporary Klassisches Zimmer, 1 Kingsize-Bett oder Zweibettzimmer, Balkon
Aufenthalt im Jan. 2025
Pärchen
1 Bewertungen
5.0/5
Hervorragend
Gepostet am 17. Febr. 2025
Tout était parfait.
Un reproche toutefois :l’hôtel est très ,Audi j’auraos souhaite qu’une présentation soit faite à mon arrivée sur les différents services,j’ai dû interrogé les salariés pour savoir le nombre de restaurants,les horaires…
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Gastnutzer
Superior Zimmer, 1 King Size Bett oder Zweibettzimmer, Gartenbalkon
Aufenthalt im Jan. 2025
Pärchen
5 Bewertungen
5.0/5
Hervorragend
Gepostet am 16. Febr. 2025
Magnifique, la chambre était d’une propreté. Impeccable. Le service était impeccable. Gentillesse recommande vraiment.

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Alexander
Deluxe-Zimmer, 1 Kingsize-Bett oder Zweibettzimmer, Poolblick, Balkon
Aufenthalt im Nov. 2024
Single
5 Bewertungen
4.0/5
Sehr gut
Gepostet am 17. Jan. 2025
Хороший отель.
Служба ресепшен плохая. Думают о себе, не о гости. На заселение ушло 1,5 часа
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Anonymer Benutzer
Superior Zimmer, 1 King Size Bett oder Zweibettzimmer, Gartenbalkon
Aufenthalt im Aug. 2024
Reise mit Freunden
4 Bewertungen
5.0/5
Hervorragend
Gepostet am 1. Okt. 2024
Gastvrijheid waar je u tegen zegt. Niks is te veel gevraagd. Personeel heeft oog voor detail en proberen het jou zo comfortabel mogelijk te maken. Ontbijt is super en kamers schoon en netjes
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Antwort der Unterkunft: Dear Guest,Thank you for your wonderful review! We are delighted to hear that you enjoyed your stay and appreciated our attentive service, breakfast, and cleanliness. Your compliments motivate our team to continue providing exceptional experiences.We look forward to welcoming you back to Sofitel Marrakech.Sincerely,Ikram JaridDirector of Operations