I am a seasoned traveller. For this trip I was looking for a quiet, clean and simple spot. The English speaking staff on social media chat seemed super nice and reassured me that it would be quiet, so I booked here. The room was not quiet at all as I could hear TV and talking clearly from the next unit over. I could have dealt, but the lack of cleanliness was too much: roches both nights, collections of gnats in various places in the bathroom, cobwebs, and unidentified stains. The response from the staff on social media (note there were no English speakers on site, so all issues had to go through chat) was that "insects live in the mountains." Not only were they unbothered, they quickly turned extremely rude and defensive, even trying to blame the infestations on me. I was so disgusted that for the first time ever I had to cut a trip short. This place should not be advertised as a resort nor charge similar prices. Rather it is at best a poor excuse for a homestay. Do not stay here if you value hygiene and a restful experience.
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