Madang Star International Hotel

Great Atmosphere, truly a pleasant Experience! Highly recommended

Security personnels should act professional and friendly towards clients, that should interconnect friendliness and helpfulness in promoting safe area, clients can walk freely, act sober and create positive response in getting services with high standards.

The staff was very friendly and helpful! We first had a smelly room and we got another. Then the ac did not work properly. After a hot night we got another room. The asian food was very nice; with a lovely merlot!

This was the 2nd day of my stay at the hotel. And still no water in the rooms due to the issues with the local water supplier (Water PNG). So no choice but to check out due to the water issues. No apologies and no compensation from the hotel. Staff were great, despite the issues

Took the hotel bus from the airport. Friendly and helpful driver. Check-in was easy with great service. Room was spacious which is a nice bonus. BUT room and bed sheet cleanliness was average. AND the hotel had no water in the rooms due to a lack of supply from the water authority. Seems the hotel has no backup water tanks on the premises - so no shower and toilet flush in these situations. Water is a basic reason to pay for a hotel, and cleanliness is a requirement, so disappointed!

The rooms were dirty, conference rooms had no working lights, the housekeeping team were not available to clean our rooms, the general manager avoided seeing us when we raised our complaints and the hotel was not fit for purpose for a business trip.

Started off badly with a failure by the hotel to pick me up at the Madang airport and then no-one at reception to answer the phone when I tried to let them know I was waiting. Eventually got a lift to the hotel with a local who took pity on me. Gate security is good at the hotel, but it's not located in a good part of town, so just stay inside the grounds unless you have a car. Check-in process was easy and staff were all friendly. The rooms are on two levels, away from the reception hub and the general impression is that this is a conference hotel rather than for social or pleasure. Rooms were huge and clean. Air conditioning only worked if you were in the room with the key in and had switched on the electrical isolator (took me a while to realise the isolator was off), so there's a cool-down period every tiem you leave the room. Breakfast (included) was excellent. The pool was open, but unsuitable for swimming in (cloudy with algae). Generally, the decor is tired and fading. It needs reinvestment and more business to help pay the bills. Overall I felt safe, with good staff, quiet and clean, but tired and fading. There are better hotels in town for the money.

Good price for value ... very friendly staff members ... highly recommendable ...

Close to CBD and friendly