Holiday Inn Express & Suites Louisville Downtown

Great location and friendly staff. Spent one night with the family and breakfast was exceptional. Very clean. Only one issue is the exhaust fan in one of the bathroom wasn’t working. Strongly recommend this hotel.

Lovely staff, clean and tidy room would highly recommend

awesome place ... and now the elevator has keycard access ... it's a little annoying because it's new but ensures so much more security ❤️❤️❤️❤️ love that

미국의 호텔은 스탠다드룸에도 퀸침대가 기본 디폴트 인가봅니다. 너무좋았어요 행복한 호텔 숙박이였습니다. 다음에도 방문예정입니다 ^^

We had our room only cleaned 2 out of the 4 days we were there. They saw us and gave us clean towels but never bothered to take the trash or refill coffee. The fridge seal was broken, door was off its hinges and causedthe safety lock to pop out and lock us out, rips in the couch, large dings in the desk. At least 2 of our items were left and when we contacted the hotel, they tried claiming nothing was there when we know exactly what we left and where we left it. Worst experience ever from a hotel.

My family, 2 adults and 3 kids, checked into a suite on Saturday. Room was clearly not serviced between guests. (Dried mucus on sheets, hairs on sheets, pillows, counters, etc). We immediately notified front desk. We were given clean sheets to remake ourselves (2 full beds and the pullout sofa). We were told room would be fully serviced the next morning (Sunday). In Sunday, we left the room and returned in the afternoon. Room was still not serviced. Notified front desk and said we’d be added to the list for the next day (Monday). Monday morning we leave the room, return in the afternoon, room is still unserved. Notified front desk, again, and said housekeeping had left for the day. We checked out Tuesday morning. During our stay we had to ask for towels multiple times per day (were given 2 each time for a room full of 5 people), we had to ask for sheets, tissues, even toilet paper. When we left, the dirty sheets from checkin were still in the room, along with bags of trash from 5 people living in a room for three and a half days. Not only was this entire experience unsanitary, there was no attempt from staff to correct an issue over MULTIPLE days. I chose this hotel based on reviews which is why I’m leaving my honest one here. RUN from this hotel. If anything is wrong, staff is not trained to resolve the issues and cleaning is CLEARLY not a priority. I’m scared to image the cleaning issues we CANNOT see. Will never stay here again.

We had an excellent stay. We felt very safe and our room was very clean. There was construction going on but it didn’t bother us at all. We needed a plunger at one point and it was brought to us very promptly. We would stay again for any return trips to downtown Louisville.

Property was clean and breakfast was good. Parking was a bit confusing and expected more amenities for the price.

The hotel was good but very understaffed - you had to go looking for the reception staff if you needed something or to check out.