Citadines South Kensington London Bewertungen

Antwort der Unterkunft: Dear Renee Lee, thank you for taking the time to leave us a review. It is disappointing to read that your experience with us was less than perfect. We always strive to provide our guests a pleasant experience and it seems that we could have done better on this occasion. I will liaise with our housekeeping team to address the issues with the cleanliness.Once again, please accept my apologies for your underwhelming experience. We hope you will give us another opportunity in the future.Kind regards,Salvatore Guttilla - Assistant Residence Manager

Antwort der Unterkunft: Dear Vivian,We sincerely apologise for the disappointing experience you had during your recent stay at Citadines South Kensington London.Naturally your comments are deeply concerning to both myself and my team, who all share a passion for great customer service. Please be assured your experience is completely incongruous, as many reviews on this site demonstrate. However, one review such as this is one too many, I am extremely embarrassed that your time with us was marred by so many issues.Please rest assured that we take your feedback seriously, as it allows us to address areas of improvement and prevent similar occurrences in the future. We have taken immediate action to rectify the issues you highlighted, such as housekeeping and we appreciate you bringing them to our attention.Once again, we apologise for any inconvenience caused and assure you that we are committed to providing exceptional service to all our guests. We hope to have the opportunity to restore your faith in our hotel and welcome you back for a truly enjoyable stay.Kind regardsIman Taoufik IvanovResidence Manager

Antwort der Unterkunft: Dear Guest,Thank you for your wonderful review! We are thrilled to hear that you found our environment perfect and our location convenient. We are especially pleased to know that the staff provided you with excellent service. Your kind words will be shared with them and the entire team.We are grateful for your appreciation and look forward to welcoming you back to our hotel in the future.Best regards,Alona Ivanenko / Senior Receptionist

Antwort der Unterkunft: Dear Guest,Thank you for sharing your feedback with us! We're glad to hear that you appreciated our excellent location, just a few minutes' walk from the Underground station, and enjoyed the complimentary fruits and coffee machine in the reception area.We apologize for any inconvenience caused by the lack of daily housekeeping services and the extra charges for the laundry room. Your comments are valuable to us, and we'll consider them as we strive to improve our guest experience.We hope to have the opportunity to welcome you back in the future!Best regards,Alona Ivanenko / Senior Receptionist

Antwort der Unterkunft: Dear Renlord,Thank you for sharing your detailed feedback with us. We are glad to hear that you enjoyed the complimentary coffee and fruits in the lobby.We apologize for the inconveniences you experienced during your stay. We appreciate your comments regarding the laundry service, bathroom safety, and noise isolation. Your feedback is valuable to us, and we will address these issues to improve our guests' experience. We are sorry to hear about the disturbance caused by the neighboring guests and the slip hazard in the bathroom. Our guests' safety is of utmost importance to us, and we will take measures to ensure such incidents do not recur.Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a more comfortable stay in the future.Best regards,Alona Ivanenko / Senior Receptionist

Antwort der Unterkunft: Dear Guest,Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed our great location and found the room to be clean and perfect for your needs. We're also pleased that you appreciated the kitchen area as a bonus.Your positive comments are greatly appreciated, and we look forward to welcoming you back for another enjoyable stay in the future.Warm regards,Alona Ivanenko / Senior Receptionist

Antwort der Unterkunft: Dear Anzicheng, Thank you for your feedback and for giving us a perfect 5/5 rating! We're thrilled to hear that you and your friend had a great experience with us.We're glad that you found our location to be convenient. We understand the importance of choosing a centrally located place that allows easy access to various attractions and amenities. We're delighted that our location met your needs and contributed to a positive experience.Our team strives to provide excellent service and a comfortable stay for our guests. We appreciate your kind words and are delighted that we were able to meet your expectations.Thank you for choosing us, and we look forward to hosting you and your friend again in the future. If there is anything else we can assist you with, please don't hesitate to let us know. Best regards, Alona Ivanenko / Senior Receptionist

Antwort der Unterkunft: Dear Guest, I cannot thank you enough for this lovely review and recognising the great skills of our team. I will make sure to share your review with all of them. I am glad that you found your apartment spotlessly cleaned and that you enjoyed the activities near our property. We hope we can welcome you again very soon! Warm regards,Celia BauResidence Manager

Antwort der Unterkunft: Dear Jason, Thank you for your kind review! We're so glad you found our location convenient and felt your stay was good value for money. It means a lot to us to know you had a positive experience. We hope to welcome you back again soon! Kind regards Ethan Young / Senior Receptionist

Antwort der Unterkunft: Dear EJ9, Thank you for sharing your positive feedback with us! We're thrilled to hear that everything was great during your stay.We're glad that the coffee machine at the reception was a helpful amenity for you. Thank you for choosing to stay with us, and we're delighted that we were able to contribute to a pleasant and productive stay. We look forward to welcoming you back in the future for another great experience!Best regards,Alona Ivanenko / Senior Receptionist

Antwort der Unterkunft: Dear Guest, thank you for your wonderful review. We're delighted to hear that you found our hotel very cozy and enjoyed the free hot beverages available in the lobby.Creating a warm and welcoming atmosphere for our guests is one of our top priorities, and we're glad that you found our staff to be nice and provided excellent service. Your kind words will be shared with our team to inspire and motivate them to keep up the good work.Thank you for taking the time to share your feedback. Your support means a lot to us, and we hope to have the opportunity to welcome you back for another cosy and enjoyable stay in the future.Best Regards, Alona Ivanenko - Senior Receptionist

Antwort der Unterkunft: Dear Loh,Thank you for taking the time to share your feedback about your recent stay with us. We are delighted to hear that you were happy with your stay and the services provided by our hotel.We take pride in providing spacious, clean, and comfortable rooms for our guests, and we are thrilled that your room met your expectations. Your satisfaction is very important to us, and it is wonderful to know that you found our accommodation to be just right for your needs.If there is anything else we can assist you with or if you have any further feedback, please do not hesitate to let us know. We greatly appreciate your kind words and recommendation.Thank you for choosing to stay with us. We look forward to welcoming you back on your future visits.Best regards,Salvatore Guttilla - Assistant Residence Manager

Antwort der Unterkunft: Dear BlackburnJenny, Thank you for your feedback! We're glad to hear that you found our hotel to be nice and in a good location. It's great to know that our central location was convenient for your needs.We appreciate your kind words about our friendly staff. Providing excellent service and ensuring our guests feel welcome is a top priority for us.We're pleased that you enjoyed the complimentary fruits and hot beverages in the lobby. We strive to provide little extras like these to enhance our guests' experience and provide added convenience.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future for another enjoyable stay! Warm regards, Alona Ivanenko - Senior Receptionist

Antwort der Unterkunft: Dear Yvonne Xin Wing,Thank you for choosing to stay at Citadines South Kensington and for taking the time to write your feed back in relation to your experience.I am truly delighted to read that you enjoyed your experience with us and it pleases me to read such lovely feedback about our apartments and the facilities that we offer. We are looking forward to welcoming you again at one of our properties.Best wishes,Celia BauOperations Manager