Hilton London Euston

feels not very good. The bed is not clean enough.I  feel like the service is not good

Overall good hotel. Very convenient as location - just accross Euston Station, close to St Pancrass and British Museum, easy to walk to downtown. Nice Victorian building (but some amenities look like being in place since that era, without update!). Confortable beds. Quick check-in during night time. Hotel keeps bags after checkout for free, allowing walk in the city without carrying them. Not checked breakfast as price requested was high. Negative points: staff shall improve their service; very hot room at arrival, high temperature set in the room 26C, with aircon not being able to lower it to offer pleasant sleep - we kept window open for some time and turned off aircon to be sure room does not become an oven; lack of ventilation in the bath, which stays warm and humid for long time... Only one towel in the bathroom at arrival, for 3 guests, and more than half hour waiting to get additional 2 (and this was a late checkin, kids waiting to shower before going to bed). The sofa not prepared for sleeping in spite of booking for 3 persons (double bed plus sofa), another wait of 30 min to have room prepared by the receptionist (it seams they have to technical staff overnight, or room service, if something happens and you need support - and this was not a private house taking guests but a hotel part of an important international chain!). Rooms not sufficient soundproof, at least you hear everything on the corridor and the noise of machinery outaide building. Feeling of rusty and worn out interior, at least room wals, doors need some fresh paint and update... to be in line with expectation from a hotel belonging to Hilton chain. Overal pleasant stay, still with the feeling of overprice for the service received.

Short curly hair in the cover of the toilet bowl

Good location. But they have few steps to walk before you can get to the lobby so heavy suitcase would be a concern.

There were 4 of us staying in the hotel and we booked two twin rooms in trip.com. When we checked in on 7th May, the receptionist told us rudely and unpleasantly that we had booked one twin room and one double bed room. We asked her to double check for us, but she continually said the hotel room is full booking, and refused to find any solution for us. Finally, she gave us a double bed room (Room 92 which was located on the ground floor) for disabled people, with shower and toilet is designed for disabled people and there were no hand towels in the toilet. At night, we went to the front desk again to ask for help. The receptionist finally asked the manager to come and help. It turned out that the double bed in the room could be disassembled, so a house keeping lady was invited to disassemble and re-lay all the sheets and quilts. It was such an easily solvable problem, but the receptionist refused to help solve it at the very beginning. The facilities in the room were very old. There are no slippers provided in the room. The hair dryer is broken and sparks are emitted. Hilton Hotel has always been my first choice when traveling. I also stayed at Hilton in Paris this trip, it was wonderful and the service in Paris was excellent. But this time in London, especially the service at the front desk. It was a nightmare.

Well located. Super helpful staff. Americano provided in the cafe on the ground floor is great.