Hilton London Euston

Overall good hotel. Very convenient as location - just accross Euston Station, close to St Pancrass and British Museum, easy to walk to downtown. Nice Victorian building (but some amenities look like being in place since that era, without update!). Confortable beds. Quick check-in during night time. Hotel keeps bags after checkout for free, allowing walk in the city without carrying them. Not checked breakfast as price requested was high. Negative points: staff shall improve their service; very hot room at arrival, high temperature set in the room 26C, with aircon not being able to lower it to offer pleasant sleep - we kept window open for some time and turned off aircon to be sure room does not become an oven; lack of ventilation in the bath, which stays warm and humid for long time... Only one towel in the bathroom at arrival, for 3 guests, and more than half hour waiting to get additional 2 (and this was a late checkin, kids waiting to shower before going to bed). The sofa not prepared for sleeping in spite of booking for 3 persons (double bed plus sofa), another wait of 30 min to have room prepared by the receptionist (it seams they have to technical staff overnight, or room service, if something happens and you need support - and this was not a private house taking guests but a hotel part of an important international chain!). Rooms not sufficient soundproof, at least you hear everything on the corridor and the noise of machinery outaide building. Feeling of rusty and worn out interior, at least room wals, doors need some fresh paint and update... to be in line with expectation from a hotel belonging to Hilton chain. Overal pleasant stay, still with the feeling of overprice for the service received.

The lady at the reception offered us an upgrade but did not specify the exact amount of money she will be charging, so we ended up paying 40 pounds per night for the upgrade. I mean, if you don’t like your job, just go work at a Burger King where you do not need to practice hospitality.

“We stayed at a Hilton hotel in London for the past two days, and unfortunately, the service was far below our expectations. Firstly, the room was cold throughout our stay. Despite informing the staff and having a 5-year-old child with us, no solution was provided because the technical team was unavailable in the evening. This was highly inconvenient and uncomfortable for our family. Additionally, the staff member who assisted us during check-in was extremely rude and unwelcoming. Instead of a warm and professional greeting, we were met with an unpleasant attitude. Given Hilton’s reputation, this experience was disappointing. We cannot recommend this hotel based on our stay.”