Augusta Club & Spa - Adults Only

Awful hotel. Reception staff were rude and unhelpful. Definitely felt hostility towards our group which I believe was based on race. The bathroom flooded more than once and despite efforts by housekeeping to fix, this remained in disrepair even after we checked out. Would not patron this hotel again - not in the business of going anywhere I'm clearly not wanted, and certainly not paying for the displeasure either!

Me and my husband had a lovely stay here. The hotel was as pictured, the pool was lovely., the staff were all super friendly, breakfast was great! The rooms were ok, slightly small and the mini fridge wasn’t very cold but that’s being really picky and the air con was very much appreciated! Adults only was great- there was a really chilled vice in the hotel and it was only 5 minutes walk from the old town. It felt very safe in the hotel and the surrounding area- we had a great time and would definitely be back!

The receptionist wasn’t very polite and kind with us, also we had several technical problems with our room, at the beginning the water from the sink wasn’t working, the day after the water stopped working for 3 hours in all the hotel. Furthermore during the night it was super laud, there were people runnning in the corridor at 4.30 a.m in front of our door and we couldn’t sleep for at least 1 hour. The night after the same thing happened again, people were screaming and arguing in corridor. Also there are some problems with window senorization. I don’t suggest you this hotel, we didn’t t had a nice experience.

Arrived at the hotel after being dropped off down the road from our transfer and after about a 3 hour journey. Booked this hotel specifically for the 4stars and pictures the rooms we were given absolutely appalling feels like a prison. I asked front desk if we could move they expressed the hotel is fully booked but they will be able to move us in the morning when people check out. Not sure if this is accurate as *********** still showed rooms available. Aircon also not working. Very disappointed with my experience here so far. Just look at the size of the bath what a joke.

Firstly this hotel is not 4*, the rooms are very small and the bathroom and balcony very basic. Issues with ants in our room and no kettle or iron available. I stayed here with 5 other females all of Caribbean decent and we subjected to racism by other visitors and the night security guard called Keemo and one of the receptionists. We were accused of removing a bed from our room which none of us knew anything about and had wondered why this bed was placed outside our room as if it was intentional. Another guest had come to our room to verbally attack us and slammed our door shut. She then had the nerve to call the security guard Keemo who had no intention of hearing our side of the incident and accused us off attacking the lady and threatened to call the police. My mum tried speaking to him but he started screaming at us telling us to leave the hotel before he called the police on us. At this point other guests started coming out of their rooms and talking in their language with the security and giving us dirty looks. We were told to f*** off and shut up multiple times by Keemo. We went to reception to speak to another security guard and he dealt with the situation and reassured us we were not being kicked out. A few days later Keemo accused us of the bed incident and didn’t apologise when we told him it had nothing to do with us. If you are a black person avoid this hotel. Despite a handful of helpful staff, majority of them were awful. We were stared at anytime we visited the bar or breakfast making us reduce the amount of time we actually spent in the hotel. My anxiety was triggered by Keemo and I couldn’t leave my room without one of the other girls on the trip.