Haveli Hotel

When we arrive at the room the room had not been cleaned, there was hair everywhere, the condition of the room, which I took pictures of, was poor and no plug for the bath, I told the staff about the room and they cleaned it and apologised but this should have happened

We were in the area visiting relatives and needed somewhere to stay the night which was reasonably priced, although it wasn't particularly cheap, it was convenient and clean, and the chap in reception was very friendly and went out of his way to make us feel at home, all in all, it worked out well, we would stay again if the occasion arose.

It was a great stay! I wasn't expecting much because of the price but the room was modern, clean and comfortable. The bathroom was clean but the shower wasn't great. The restaurant attached to the hotel wasn't the nicest decor but the staff were great and the food was delicious! I'd definitely stay there again if I was in the area. thanks!

The bed was clean and comfy, all the furniture was dated, the bathroom was tiny, I had to wedge myself in between the sink and the wall to use the toilet (the sink was digging into my arm) the soundproofing was awful and the property needs a lot of updating, including frayed divan bases, all walls were scuffed and stained. There is parking (the listing says no parking), but the gym is a 5 minute drive away and is 'discounted' reception is not always open and the wifi was down, a discount in the resturant was offered instead. the outside areas are not at all appealing and the window looking out to it was tiny

The main reason i picked the hotel was because they advertise as having a gym, which they do not. So this is just a lie. What they have is a deal with a gym off site. The WIFI is so bad that it basically does not work. I had to tether to my phone, which was 10 x faster when only having 2 bars on 4G. Appalling!! Very run down, wall covered in patches pf filler that they hadn't bothered to sand down, let alone paint over. Missing lightbulbs. Holes in the wardrobe.

Warm, clean, comfortable and well priced. Well stocked coffee, tea etc. Very friendly guy on reception, who managed to get us a last minute taxi to a family gathering nearby. No real frills, sorry not to have had the time to try the meals and bar. Next time we’re in town!

Probably one of the worst places we have stayed in. Let me set the scene. We travelled about 180 miles to visit my 78 year old father who has been really unwell and in hospital for a long time. Myself, my wife are carers to our 30 year old son who has autism and learning difficulties. All of us exhausted. When we arrived and checked in. The young man dealing with us was really helpful and on first glance the room seemed ok. I’m fully aware that you get what you pay for but when you pay for something and not get it in full then I challenge that. It was a 3 person room with double and single bed. There was only 1 pillow per person and incredibly thin. We asked for an additional 3 pillows but the lad could only find 1. Literally these pillows were about 2 inches thick. We then tried to run a bath and hardly any water left the tap. The young lad looked into it but nothing could be done at 9.30pm. We explained we were ok to have a shower but our son can only bath as he has difficulty with co-ordination. We asked if we could move to another room. He explained there wasn’t one, but if we wanted to leave, we could get a full refund. We explained we are only staying 1 night, so we would have to make do, but would like to discuss the possibility of a reduction in the cost next morning. Meanwhile the lad came back to ask if I could speak with the manager in the office. Up to this point we had been handled very well and we were being quite understanding of circumstances beyond the lad’s control. So the manager seemed to be very put out that I requested a reduction in the bill. He wouldn’t stop saying he will refund me and we can go elsewhere. I said “where!”, it was after 9.30pm we were very tired and where could we go when around Llantrisant there are only about 5 hotels. He then said that as a 2 star hotel we should accept the bath may not work. I then reminded him that any accommodation that says it has a bathroom, you would at least expect the bath to work. I said I would normally accept this, but as we are with my son, he finds it easier to sit and wash, due to disability. The manager then blamed me for not telling them upfront that a person with disability would be visiting. I told him it was none of his business for us to tell him that on booking, unless we had concerns. We had in fact called that morning telling them about our son to make sure the single bed was adult size and not a child size bed. We certainly didn’t think we would need to phone ahead to see if the bath is working. The manager kept going on about us leaving and go elsewhere with a refund. He said he’d look for a place. I challenged him to do that and apparently, he came up with one, saying you will have to pay more, but didn’t show me the details. I ended up telling him to forget about any refund, I was very tired and I will note it all in the feedback. He then got really angry and said I was blackmailing him for a free bill. I was only looking for a 5-10% good will ges

One night business stop over Fast check in , excellent room , good shower , comfy bed . Evening meal and breakfast excellent. 10/10 , would recommend.

Room was clean but needs a little updating. Was pleasantly surprised with the free bottled water and variety of hot drink sachets as was my daughter to get a hot chocolate. Good if you just want somewhere to put your head down .