Smartflats City - Saint-Jean

Ok, the good things: - Clean - Great location - The heater worked Now for the not so good things: - The pictures are old, the flat is worn down - There were no chairs to sit on at the table - Several lightbulbs were missing - No Wi-Fi - The service level was terrible - The Emergency exit We booked the flat to be able to cook/heat some food and have meals at home. However, there were no chairs to sit on. (In the picture, there are four chairs). When we contacted the service number and e-mail (on a twice-daily basis), we got the response that somebody would come and fix the problems, bring some chairs and fix the Wi-Fi. However, for the duration of our five-night stay, nothing happened. We got some e-mails saying that they were doing everything they could to sort it out, but again, no one showed up and fixed the issues. This place needs to step up on their maintenance to live up to its potential. Not sure about the emergency exit regulations in Belgium, but to open the emergency exit, you needed to unlock two separate locks with your key in a manner that did not make us feel very safe.

The major is n issue I found was the lack of strong light on the door entry pads they should be upgraded too illumines type .handy too get too but good value for money .

In all my travels I have never come across such a pourly "managed" accomodation . Filthy, no heating, and no attempt whatsoever to fix the hygiene/heating issue . Do yourself a favour : don't go here or book through Smartflats. The customer service is anything but 'smart' , the 'service' is a joke and worse of all: the accomodation is an attack on your health . NEVER EVER again. A nightmare.

Il y a plusieurs unités ne pas vous fier aux photos. L’arrivée a été catastrophique. Les clés n’étaient pas à l’endroit prévu. Support très ordinaire de leur équipe. Il a fallu plus de 2 heures pour trouver une solution. Le wifi et le chauffage n’a jamais fonctionné durant le séjour. L’emplacement est bien par contre.

Appartement dans un état déplorable l’électricité saute pas de draps pour le 2ème lit pas d’eau chaude pédant 2 jours le store de la chambre ne se rabaisse pas donc on dort avec la lumière du jour pas de lumière dans les parties communes ni dans notre salle de bain! L’état de propreté laisse réellement à désirer! Nous ne recommanderons sous aucun prétexte! Booking n’a pas traité le problème et nous laisse sans solution début le début de notre séjour! Nous demandons un remboursement sans succès! Horrible séjour fortement déconseillé!!!!

La habitación es bonita, pero cuando llegamos nos la encontramos sin limpiar, con la cocina llena de basura que no era nuestra, las toallas y sábanas en el suelo, también sucias y con un radiador que no funcionaba. No se lo recomendaría a nadie. En general, bastante decepcionante.