Holiday Inn Express London - Luton Airport

Ich habe vor kurzem im Holiday Inn Luton Airport übernachtet und hatte insgesamt eine positive Erfahrung. Die Lage des Hotels ist unglaublich praktisch, insbesondere für Flüge am frühen Morgen, da es nur einen kurzen Fußweg oder eine kurze Fahrt mit dem Shuttle vom Terminal entfernt ist. Die Zimmer waren sauber, modern und gut gepflegt, mit einem besonders bequemen Bett, das für eine gute Nachtruhe vor einem frühen Flug sorgte. Darüber hinaus war das Personal freundlich und effizient, machte das Ein- und Auschecken reibungslos und half bei allen Fragen. Das Restaurant vor Ort bietet eine anständige Auswahl an Gerichten, und das Frühstücksbuffet war reichhaltig mit einer guten Auswahl. Der Zimmerservice war prompt und die Qualität des Essens war zufriedenstellend. Das Hotel bietet auch gute Annehmlichkeiten, darunter ein Fitnesscenter, kostenloses WLAN und Business-Services, mit ausreichend Parkplätzen für diejenigen, die mit dem Auto anreisen. Die Nähe zum Flughafen bringt jedoch unvermeidlich etwas Lärm von den Flugzeugen mit sich. Obwohl die Fenster schallisoliert sind, könnten leichte Schläfer ihn trotzdem bemerken. Obwohl die Bequemlichkeit ein großes Plus ist, können die Preise im Vergleich zu anderen Unterkünften in der Nähe etwas höher sein. Es lohnt sich also, im Voraus zu buchen, um ein besseres Angebot zu erhalten. Die unmittelbare Umgebung des Hotels ist recht zweckmäßig, mit wenigen Sehenswürdigkeiten oder Restaurants außerhalb des Hotels selbst. Dennoch ist das Holiday Inn Luton Airport eine gute Wahl für alle, die vor oder nach einem Flug Wert auf Bequemlichkeit und Komfort legen. Die Gastfreundlichkeit des Personals und die Annehmlichkeiten des Hotels machen den Aufenthalt trotz einiger kleinerer Nachteile angenehm.

Sehr sauberes und ruhiges Hotel neben dem Flughafen Luton, nur 7 Gehminuten vom Terminal entfernt. Ideal für diejenigen, die früh morgens reisen, da das Frühstück ab 04:00 Uhr serviert wird, oder die richtige Lösung für diejenigen, die spät abends ankommen (24-Stunden-Rezeption). Sehr gutes Frühstücksbuffet mit vielen Kaffeeoptionen! Eine halbe Stunde von London entfernt, mit dem EMR Luton Express und dem DART-Shuttlezug (8,90 £/Erwachsener – halber Preis für Kinder).

Amazing stay and enjoyed

Located close to the airport. Hotel quite basic, rooms ok. Window wouldn't shut in the bedroom, so kept awake by plane & traffic noise. The bathroom could have been cleaner. Certainly no where as good as Premier Inn.

The room is too small for a family with 2 children. However, service is good, staffs are nice and breakfast is always up to standard.

I tried to download uber to get cheaper rides from this location but it is not in the map. Had to carry my 2 heavyweight baggage up a flight of stairs to get up to the hotel reception which was not great having arrived at close to 12 midnight on a draining flight due to jetlag Sighh... upon arrival, no bottled water available in room. Was told water from tap is safe to drink but I still had to boil it and wait for it to cool roght:/. Bottled water is exp to buy to feed 3 mouths so I had to endure the wait. Sigh. Bedside table can hardly sustain the weight of a cup of water after the TV remote sits there. Wire of bulb was hanging loosely above the sofa to provide another lamp. Temperature of Water in the shower fluctuates even after setting it to a comfortable one so be prepared to jump away from the shower head when temp suddenly turns scalding. Breakfast is up to 9.30am so arriving late the night before means you won't get sufficient rest if u plan to eat. Staff was helpful upon check- out to help secure a reasonably price local taxi to Heathrow Airport after a first exorbitant quote

IT very nice! very convenient transport position. the rooms have everything you need. breakfast is typical, there are dishes for children and special needs

We arrived very late in the night because of the storm, but the staff was very helpful in accommodating our request for a room change.

Upon arrival at your hotel, my family and I, consisting of two adults, two children, and an infant, encountered a distressing situation orchestrated by Alex during the check-in process. Despite my prior booking for a room accommodating four individuals, Alex adamantly refused to allow us to check in, citing an issue with the number of guests. Despite explaining the situation and expressing my willingness to pay for any necessary upgrades or additional accommodations, Alex displayed a complete lack of empathy and understanding. Our ordeal continued for over an hour, with Alex continuously obstructing our attempts to resolve the situation amicably. Instead of providing suitable solutions or demonstrating professionalism, she resorted to hostile behavior, including shouting and physically blocking our access to the room. This culminated in her outrageous demand for one of the adults to vacate the premises immediately, leaving my family stranded and vulnerable in the middle of the night. The treatment we endured at the hands of Alex was not only unacceptable but also deeply distressing. Her behavior exhibited a complete disregard for customer service standards and basic human decency. What is even more concerning is the possibility that her actions were motivated by discriminatory attitudes towards our visible Muslim identity. The insinuation that our religion or ethnicity played a role in her treatment of us is deeply troubling and cannot be ignored. As the head of my household, I was left with no choice but to seek alternative accommodations in the freezing cold of the night, exposing my family to unnecessary discomfort and distress. This experience has left us feeling deeply traumatized and shaken, tarnishing what was supposed to be a pleasant stay at your establishment. I implore you to take immediate and decisive action regarding this matter. It is imperative that you investigate this incident thoroughly and hold Alex accountable for her reprehensible conduct. Furthermore, I urge you to implement measures to ensure that such incidents do not occur in the future and that all staff members undergo comprehensive training on diversity, inclusion, and customer service.