Hotels in der Nähe von Biblioteca Comunal d'Escaldes-Engordany, Les Escaldes

I would normally have rated this hotel quite highly and been glad to award it the same kind of reviews as it seems so many other people who have used its services have already previously appreciated. However, despite its benefits – and I stress that this really is only based on my personal experience – I left earlier than I intended and with a very bad taste in the pit of my mouth. Let it be understood that in general, Andorra is the kind of place that is totally geared towards screwing whatever money it can out of the tourists who visit – and what happened to me through this hotel was simply another example of this kind of behaviour that is unfortunately evident pretty much everywhere within this country that would like to offer itself as a cultural and lifestyle alternative to Monaco – but has as much chance of doing this as either might Bognor Regis, Benidorm or Larnaca. The bottom line here is that whilst the facilities on offer are perfectly acceptable – though basic, minimalist and quite cramped – the morality behind the Management's treatment of its guests is seemingly only copacetic for as long as the visitor shuts-up, pays-up and has no issues. ... Such as, and by happenstance, was not my case. Unfortunately, due to a burst water pipe emergency in my home above Monaco, I had to leave three days earlier than anticipated. I asked the Hotel if they would be prepared to reimburse me the unused days and they told me to go through *********** – who had taken my reservation – and ask them to contact the Hotel by return with the authorisation for the reimbursement. The Hotel management stated that “normally”, in the case of an emergency, such a request would be favourably received. After two days of back-and-forth with Booking.com's 'faceless' Customer Service, I was informed that it was actually the Hotel who would make this decision. Look – it's not about losing the cost of the extra three nights: I can afford it. No worries there. No – rather is it that the INEFFICIENCY – or purposeful veniality of the staff – actually compounded the growing sour taste in my mouth by SURCHARGING me the Turist Tax TWICE OVER – for a so-called “double booking” – when I had EXPLICITLY reserved as a SINGLE traveller: the added amount being directly and illicitly charged to my Credit Card without my authorisation or any request having been previously made. Furthermore, the way that this was done was in such an underhand manner that it also purportedly laid the onus of the blame on ME because I had supposedly not paid this on Check-Out: when, in fact, I had asked both Receptionists of the previous evening, AND the Night Receptionist - (early on the day of my departure( - whether I was “all paid-up”: and had been assured that I was. Note that I have absolutely NO issue in paying ANYTHING that is legitimately owed. So – CAVEAT – I repeat, this is MY experience: but – frankly – I found it to be generically reflective of an “attitude” held by all the And

Insgesamt ist Andorra eine sehr gute Wahl. Die meisten: - Zentrale Lage, im Herzen der Meritxell Avenue - neuere Zimmer, geräumige, ausgezeichnete Bettwäsche - Wasserzimmer sehr gut (Doppelbad, grosser Spiegel, separate WC ...), Bad und perfekte Dusche - Restaurant ”Coure” Ausgezeichnet und aufmerksames Personal - sehr schöne und funktionale gemeinsame Räume - Gastgeber mit zusätzlicher Aber einige Punkte zu verbessern, um die 5/5 zu erreichen: - Kein Kaffee, Kekse, nicht von einer Flasche Wasser willkommen - Pendler Design, aber wirklich nicht praktisch - Isolierung des perfekten Lärms, man hört viel auf die Straße - fehlt eine Willkommensleiterin (Nutzung des Bades und Dusches, der Lichter, der vom Hotel angebotenen Dienstleistungen...) - Kleinparkplatz, Aber Möglichkeit, in einem Partnerparkplatz zu parken - nicht möglich, ein Doppelzimmer im Internet zu buchen, wenn Sie mit einem Baby kommen, automatische Dreibettzimmer und sehr teuer Preis (vor allem hinsichtlich der Verwendung des zusätzlichen Betts für ein Baby ...) ... Um dies zu vermeiden, kontaktieren Sie das Hotel per Telefon oder per Mail und buchen Sie ein Doppelzimmer. - Hotline Pierre und Urlaub zahlen 0,25€/min. Ich empfehle dieses Hotel: eine sehr gute Wahl für die alte Andorra.

Reception: Majority of staff were mostly courteous, however did not always greet upon arrival and did not always acknowledge you while you waited. Room / facilities: Room number 417 is on the 4 floor and is clean. It overlooks the city and has a road and views of the flowing from your balcony. The self control air conditioning is somewhat confusing to operate, but did the job. The room had a balcony with a door that opens fully enabling guests to go outside. The room has a bar fridge, safe, older style flat screen tv, euro style memory foam pillows, (that i found terrible and left me nursing a migraine after the first night). Queen bed, sofa bed, table and chair, hanging area and luggage shelf. The bathroom had a shower/ tub combo with a multi purpose shower head. Day 2, the 168 kids arrived and the noise escalated from a tranquil setting to a wild playground. Kids played in the hall, yelling screaming, opening and then slamming their and friends room doors, knocking on unknown doors and running (mine). Some kids were polite to apologise when they realised they had the incorrect room. Reception were requested to intervene at least 7 times (face to face and via the phone), however this only sometimes restored the peace for a short period. The student teachers/ supervisors were nowhere to be found to settle the children. Not an ideal situation to be in for a relaxing stay. Parking: is available at an additional cost of €21 (at the time of my stay). The car park is very tight to maneuver around. Wifi: Complementary and good speed password required, this did slow dramatically once the 168 kids arrived to the hotel and were using their devices. Conclusion: Excellent position. River views Comfortable rooms. Right in the center of town. Letdowns: Kids permitted to stay and guests not provided this information upon checkin. Adult guests could have been allocated other separate floors and the children on other exclusive floors. Location / Nearby: Centre of the city and all its offerings. Letdowns Rushing water noise can be a bit much for some. Hotel not advising guests of the imminent arrival of 168 children and the accompanying noise. Getting to hotel: Best use GPS. Be aware of the last roundabout prior to the hotel and the 5th exit that goes down just to the right of the main road/bridge. its very easy to miss. The hotel name and parking signs are only visible when your 5 meters from the property. If arriving into Barcelona airport and drive to Andorra, do yourself a favour and turn off “tolls” on the GPS, the drive has spectacular scenery, and is only marginally longer and you will save €30+ in tolls.

Sehr komfortable Hotel in einer guten Lage direkt im Zentrum der Stadt und auch buchstäblich wenige Sekunden von der Trainerhalte für die Busse nach und vom Flughafen Barcelona, was wirklich nützlich war, vor allem wenn ich spät in der Nacht wie ich kam. Die Zimmer sind sehr gut ausgestattet, die Badezimmer sind gut mit starken Duschen. Das Personal war alle sehr freundlich und hilfreich, und im Gegensatz zum Bewerter unten war meine Erfahrung, dass sie alle sehr gut Englisch sprechen.

Weil Barcelona für Wochenenden zu teuer war, fuhr ich für eine Nacht nach Andorra. Ich habe nicht erwartet, dass mehr als 500 Preise nicht schlecht sind. Das alte Haus ist sehr sensationell, der Service ist ok, das Zimmer hat einen Balkon und das Frühstück ist ok. Denken Sie schließlich an den Hotelparkplatz im Gebäude hinter dem Haupteingang. Wenn Sie aus Barcelona kommen, befindet sich das Hotel auf der linken Seite und dreht sich um 90 Grad zur Vorderseite des Haupteingangs. Die bergauf Straße ist ein großes Schild an der Wand. 12 Euro pro Nacht. Andorra ist ein Einkaufsparadies wert, Kosmetik, Tabak und Alkohol sind sehr preiswert.

I know that a review has to be balanced, and therefore it is probably best to start with the positives. The hotel location is spectacular, the swimming pool is decent and the grounds are well kept. Upon arrival, the reception staff were friendly and helpful. After that, there are huge problems with the hotel. The room is tired looking, with a slight musty smell and decor in need of an upgrade. The bed is an old wooden number that has seen better days and creaks like a pirates galleon. The room is boiling hot, with no functional air control. It has, thus far, been one of the worst nights sleep of my life. However, the main thing to avoid is the restaurant. For dinner, the kitchen serves a grand total of 5 dishes - 3 starters and 2 mains (pork and salmon - vegans should count themselves lucky not to be catered for). For starter, I had a ‘focaccia’ that was essentially a thick, tasteless doorstop bread of the type my bad grammar school used to serve to keep us sedated. This was covered in a layer of greasy cheese-adjacent substance and what could generously be described as ‘ham’. My wife had a goats (‘gods’ according to the menu, though what kind of benevolent deity would have inflicted this meal upon His children remains to be seen) cheese parcel. The parcel was about as well received as an Amazon Prime delivery that has been booted over next door’s fence. Onto the main, and the ‘pork’ was fatty and undercooked, served with a few slices of poorly fried potato that seemed to subliminally scream the word ‘sorry’. My wife’s salmon was an insult to a fishes’ memory - slimy and unappealing, tossed carelessly on some tired lettuce and a few beetroot cubes. The price of €25 per person may have been reasonable if that was the amount we were being paid to eat it. The most ridiculous part of the evening though was the service. About 10 waiters hovered around the dining room, a number that seems high until you realise that a separate team member performs each task. Drinks and bread was one waitress. Ordering food was a waiter. Delivery of the starter was another waiter. Another waitress collected the plates. Another brought the cutlery for the main. Another brought the main. Another dressed in a full bomb disposal suit delivered the bill. After a while it becomes obvious that it is a strategy to diminish responsibility through collectivisation - it’s like a philosophical conundrum- if a crap meal is served but no one actually served it, did it really happen? Unfortunately for us, the answer is yes, and I still have ten hours trying to sleep in this unbearable inferno. On this occasion, rather than ‘gods’ cheese, I suspect that both the meal and the room have been designed by the other guy…

This hotel used to be amazing under private ownership but now as part of a group it’s lost it’s charm, character and is sterile. The breakfast is double the price it was but very poor and limited. The dinner is a ridiculous price for what they offer which explains the dining room being empty the three nights I was there. Service is rude and non existent due to lack of staff. Worst - they now charge €15 per night to park. We are not in town this is middle of no where and a huge car park. Please, please don’t waste your money. This used to be my home in Andorra - I’ve stayed here 27 times in 4!years but for my next visit I will be staying somewhere else. Avoid.

Das Hotel ist sehr gut, das Essen und das Frühstück lecker. Das Hotel liegt in einem wunderbaren Tal im Dorf Serrat. Ich möchte die Aufmerksamkeit des argentinischen Kellners Franco hervorheben, der uns mit einem dauerhaften Lächeln und hervorragenden Bereitschaftsgefühl sowohl beim Abendessen als auch beim Frühstück zu Hause gefühlt hat. Danke Franco!