Domaine de Manville

Our family stayed for 8 nights at Domaine de Manville. Overall we enjoyed a pleasant stay, but not everything was 100% satisfactory which should be the case if you have booked a 5 Star-Standard at a high end daily room rate. Although we parked our car right in front of the reception upon arrival, no one stepped out to greet us (staff was present inside the glazed lobby). Despite the long journey, no welcome drink or refreshment was served during Check-in. Throughout our 8 nights stay, not one single time someone from the hotel management/General Manager introduced themselves to us and/or inquired about our well-being. We did not feel any personal touch being extended towards us from the hotel management or its senior staff. The breakfast was really disappointing. You cannot score points with the guest only with an oversupply of bakery products (Simple principle: Class instead of mass). Instead, one should rely on diversity and variants), especially with fresh products such as fruits and others; but not 1 daily bowl carrying (not fresh) mixed fruits with the quality of convenience food ! Daily individual egg dishes are not included in the breakfast rate (€ 35 per 1 adult), which seems disproportionate. The air in the orangery is stuffy and uninviting. The entire service staff speaks only rudimentary English, if at all. We weren't even asked even ONE TIME during our whole stay if we would like to place a 2nd drink order for coffee, tea, or similar. WE had to chase the service staff instead. During breakfast, lunch was set and tablecloths were ironed next to our table (every day!) instead of keeping the lunch arrangements for later while giving priority to the needs of the hotel guests who were having breakfast until the official set time 10:30am, trying to enjoy the "peaceful" courtyard environment. Such standards needs to be improved, or the daily room rate has to be reduced in order to lower customer expectations! However, our experience in this hotel should not sound too negative. Special thanks go out to the concierge team led by Gaël, who did a great job with great commitment both in the run-up to our trip as well as during our stay. With a little bit of fine-tuning here and there, it would remain an attractive choice for a stay in Provence.

Domaine de Manville is located in a tranquil setting, with the backdrop of the Chateau de Baux (a Medieval castle) built into the mountain nearby. Every detail in the hotel, bar, rooms is curated to perfection. We arrived weary from visiting so many of Provence's small towns day after day and were so happy to just sink in and be taken care of at DM. Thanks to Ciao Bambino travel agency for the recommendation!!!

This is a very lovely and very exclusive resort in Provence. I would highly recommend staying here but it wasn't perfect. We were upgraded due to my Amex status which was appreciated. Our room was incredible - very large and luxurious! However, one thing I did not like was that the toilet was in a separate room - across from the bed and so you had to cross the room and go into the bathroom to wash your hands. This was very annoying, especially in the middle of the night! Also, the flush did not work properly, even after we mentioned it to the staff. In addition, we had a massive balcony overlooking the pool but the door didn't lock properly. Hopefully this can be repaired! One night, the fire alarm went off in the middle of the night. People left their room and went outside. No one from the hotel came to advise us on what was transpiring. That could have been handled better. Apart from that, the staff was great when we asked for recommendations. The breakfast was superb and the glass room where it is served is stunning! There were lots of families with young children and I watched how effortlessly the staff accommodated them. One night we ate in the casual restaurant and it was fine. The night we ate at the fancy restaurant, we were very disappointed. It was overpriced and our main course was blah and tasteless.