Croft Hotel

I would never recommend this hotel. The police were at the hotel whom l met as they were coming out.. Was given the wrong key Although clean it's rundown and it smelt of a care home.. Maybe that is why it was relatively cheap so l expect you get what you pay for...

Probably the worst hotels ive stayed in.noise all night noise all day,i am a contractor on a backshift and got 4/5 hours sleep tops.1 pillow springs poking out of mattress.dirty on floor,tiles missing in bathroom the showerhead had a mini eco system, mould on walls .pics say rest.

Terrible. We arrived and room was freezing, staff said they would make sure it was warm when we came back. Still hasn’t been touched at 01:30. Came with a small heater had to sleep with clothes on. Big damp patch on ceiling, bathroom cold and damp with radiator hanging off.

The room was ok, nice and warm very basic. But it was a cheap stsy. Only one glass, and not much milk for tea and coffee. Bed comfortable. The stairwell going up to the room was hard work. No lift. Ok for a night. I would not stay again.

I arrived and had to go back to reception for toilet paper because none was in my room. I could barely get in to the shower as the doors only opened to about 50cm and we're far too narrow for anyone to fit in. Wish I hadn't as once I was in there was no hot water - it worked in the sink. The staff were helpful but overall it was not good

No heating, water off when arrived, the wardrobe was 4pieces of chipboard with a rail, mould in bathroom plus floor tiles missing old bar of soap on the floor by sink, Draws not sure if I touched them they would stay standing, waking up cold was no fun, there was washing drying on landing

I didnt stay as firstly my bank thought fraud payment as booked 24 hours before so payment declined & spoke to reception who rang me ,very abruptly telling me,more like shouting & the room was verbally cancelled that sat17th. ,I was aware no refund at time of booking BUT they the re processed my payment after our conversation and £ 315 pound for one night,one room for Radio 2 .not a penny refunded even when I explained serious health issue meant we couldnt make the trip. Ive worked for major hotels that would at least pay it back or partial payment. I knew after my first chat with Reception ,then my following conversations they would be unkind,not one penny refunded. Business is business but when you can predict how youll be treated & denying Id rang to discuss cancellation. Booked via Hotel.Com their slow response to cancellation didnt help. Be warned that they are not a friendly manager nor kind.

It seems this hotel has been claiming the "sorry we're renovating" story for 3 years now and that doesn't ring true to me. Whilst my room was clean it needs complete refurbishment with missing floor tiles in the bathroom, missing drawer in desk and for goodness sake, anaglypta on the walls! Worst was the mattress which gave no support so I had a dreadful nights rest.

A lovely, warm welcome from Vijay... A beautiful Victorian guest house, under renovation (this did not interupt my stay). The room was clean, very comfortable bed, furniture was purposeful, excellent hot shower. Breakfast is not offered at the time of writing this review. One minor glitch with an over powering and nauseating smell of cigarettes in the bathroom.... Staff were very keen to rectify with air freshner, but despite keeping the window open all day and night, the smell didn't disappear - No fault of the staff at all. I had a very good night's sleep... I would visit again... I recommend a visit to the museum and sampling the range of culinary delights in the London Road restaurants..... 😀 😋