Edem Traditional House Bewertungen

Antwort der Unterkunft: Thank you for sharing your feedback. We are truly sorry to hear that your experience did not meet your expectations. Ensuring our guests' comfort and satisfaction is our top priority, and we regret that you left with a negative impression.We would like to clarify that the room was thoroughly cleaned and sanitized prior to your arrival. However, there was a discoloration on the toilet seat, which was unfortunately mistaken for a hygiene issue. As soon as you brought this to our attention, we sincerely apologized, arranged for a room change, and replaced the seat to ensure your comfort. We regret that this misunderstanding caused you distress, and we truly appreciate your patience during the process.Regarding the access codes, we want to assure you that the security of our guests is extremely important to us. Each guest receives a unique access code that is updated with every room change. In no case are the same codes used for all rooms. We understand how important safety and privacy are when staying with us, and we continuously take measures to uphold the highest standards.Once again, we sincerely apologize for any inconvenience you experienced. We appreciate your feedback and will use it to continue improving our services.