Hilton West Palm Beach

Insgesamt eine tolle Erfahrung, außer dass die Parkservice-Abteilung ein Cluster war, der auf dem Gelände ankam

The reception was friendly. Place is good. Value for money.

物有所值，唯一就是離海邊沙灘遠了點 本來想走出去就能游泳，開車要幾分鐘到海灘。不過如果有海灘地價格就要很高，所以性價比不錯，和國內五星差不多，比較新，這次旅行最好性價比最高的了

周圍有西餐店，酒店設施舊浴簾桿壞了。浴缸下水堵了。洗澡時腳要泡在水裡。大約是疫情打掃的人很少預約了也沒來。第二天又去要求才來。離中國城15分鐘。停車免費較好。

I chose this as the place to stay for a recent business trip. While the front desk staff was a little bit shaky (but I was offered a $300 night upgrade option?!) the rest of the staff quite good. I needed maintenance and Mr. Samuels was handled it very well and quickly. Valet parking nesssary to my knowledge but they were efficient.

Check-in is always very difficult at this hotel. The line is always long. Usually there is only two people checking in guests on a Saturday late afternoon Occasionally someone comes out from the back I believe an assistant Director after the line has gotten to be about 35 minutes sometimes 40 A lot of the reason for this is there is no guest services personnel on the Saturdays. I have been there or on the Sundays, so everyone who has a question about anything restaurants tours must go to the check-in line. I would think this would be completely unacceptable for a facility like this. It is very nice facility attached to a very busy convention center and generally everyone is attending some kind of events It’s actually a little sad that Hilton will not put someone at the guest service desk and also put more people at the front desk. Checking people in it was not one occasion I’ve gone through this several times I’ve asked many employees at the hotel about the guest services person they say there is one, but she is rarely ever there on weekends. Can we please hire another one someone who is willing to work weekends And can we please put more people at the check, someone asked for a manager and assistant Director come out I watched this experience they are usually not much help and seem to have no ability to make decisions they just repeat to the guest. This is the policy there should be more upper management on weekends Available to speak with, and Move the flow of guest check

The hotel is in a good location and they offer a free shuttle service to downtown, Rooms are clean and nice, but nothing extraordinary. We at breakfast at the hotel and it is very expensive, but convenient. Pool and pool bar is nice. There is no parking near the hotel so you must use the valet. Check in was very difficult and took three attempts and couldn't check in until 5:00.

Everything was very clean, good service. All good options were delicious and room service was timely and still hot.

The hotel was beautiful and very close to some great shopping and dining at The Square. The pool area was amazing. Our meals at the hotel were probably our favorite of the whole trip.