Gastnutzer
20. Mai 2024
This was a very awaited trip, to celebrate Mothers Day. The room was very big, super clean, the bathroom also excellent. There is a balcony with a great view. Even this is a "boutique" high end hotel they treated us almost like garbage from the minute we stepped on the front desk. I've best treatment at government offices in Mexico. Everything we asked got an instant NO for an answer. Very bad attitude of the staff. At the pool is almost impossible to get somebody to get you drinks or food. So we went to the bar, the bar tender very nice. I ordered a very expensive beer. (we were 35º) In this luxury hotels you expect to pay more than in the corner store, but for a regular size beer, when my beer finally came it was like a sample a very very small bottle 190 ml to be exact. The breakfast is included for the price, which sounded nice because there are no other places nearby, you have to drive or take a cab. The "continental breakfast" was some fruit, 3 slices of bread some jelly and butter. Everything else you have to pay for it extra. We have been in hotels in other places of the world and the continental breakfast includes much more. We both are 69 years, and my wife has hip and knee replacement surgeries. It was VERY difficult to get someone to help us with our luggage, and when he finally arrived it was long face and bad mood. I'm not complaining about the prices, we were aware of them, but on this hotels you expect to get a good value for your money and not be treated as the "unwanted relative". Bottom line a Very Very bad experience, Cecy and Carlos Gargollo
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