Hôtel de Bourbon - Mercure Bourges

Very good value for money. The hotel is well kept and very clean, with comfortable rooms and a lovely patio garden. Customer service is always good and makes you feel welcome. The food is very good too and breakfast, buffet style, is varied and extensive. The restaurant and buffet areas are kept tidy and clean, unlike in other Mercure Hotel venues

rooms clean but tiny, staff v friendly + lovely outdoor space for drinks. Everything plummeted with the restaurant - largely weird menu (pork in watermelon sauce) which witha good chief would have worked here was vile & we were ill next day.

Would of been helpful to know the restaurant is closed on Sunday evening

It was OK. Bed was very comfortable, breakfast was vast if expensive. Some things I didn’t like - the biscuit-cutter layout with plastic moulded bathroom ( although good shower). I detest cardboard cups for water. Staff were friendly if not really engaging. It felt rather corporate, as if run by accountants rather than a hotelier interested in the clients. I would not go back: the local Logis Villa C was a much better all round experience a month previously

There used to be a time when the motto of the Accor group was “the surprise is… that there isn’t any”, meaning that you get something pretty predictable. Well, in this case it is not quite true, as we had the surprise to discover that, at 5 p.m. our bed had not been made yet. OK, after calling the front desk this issue was rapidly resolved, yet the person in charge had only replaced one bath towel. Nothing really dramatic, but why does this happen in a 4 star hotel? On a more positive note, breakfast is superb. Chances are that the bread from a neighbouring bakery is the best you will ever eat in France. Disappointing: Being an Accor silver card holder, I received a voucher for a welcome drink. The small print accurately states that the free drink is for the card holder only, and - as opposed to previous experiences when your accompanying person received a glass as well - they now mean it, i.e. you will be charged for the drink for the second person. Quite ungenerous in my opinion, so I mentioned the issue to the receptionist at checkout. He told me that there have been clear instructions from the head office in this regard. Basically it’s not about the five or six euros, but who invents rules meant to be irritating to customers?

Lovely hotel and unique building (formerly an abbey and extremely old). Wonderful restaurant and breakfast. Room service could be a little more diligent with filling the fridge with water, remembering to refill coffees in room and provide milk

Great location, out of the hotel and left and within 5 to 10 minutes walking you are right in old town and all the bars and restaurants and amazing historic buildings. lovely garden to sit in, bar and fabulous restaurant (although in the hotel, its a separate business you need to book ) it looks like a knights banqueting hall.