Verified traveler
12. April 2023
Location: 8/10
Communication:10/10
Comfort: 5/10
Value: 5/10
We were really looking forward to our stay at Macha, especially after a hectic week in Tokyo we really wanted a place that was zen and allow us to unwind for a bit.
Unfortunately our expectations were not met
We were given a room on the ground floor, and for the next three days and nights had relentless noise from above us, with heaving stomping, dragging of items and things rolling on the floor. The noise made it difficult to sleep, and was not we were expecting at all.
Also two of our windows had the blinds/curtains removed and were damaged, so we’re flooded with light at night.
When we complained to the hotel, they offered to move us to another hotel in the city at 2am - which was obviously not an option for us
While the communication was really good, this was not the experience in Kyoto we were hoping for, especially given the very high per night price
We ended up booking another place which was a traditional Ryokan for our last two nights in Kyoto and were so grateful we did as the experience really was soo much more relaxing and comfortable.
I believe this inn could be a wonderful experience for many but it will very much depend on the room and whether they have fixed the issues we experienced
Kyoto is a beautiful city with soo much to do, see and experience - snd the people are just wonderful x
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