Arte Mont Kiara Luxury Suites By The Stay Hub Bewertungen

Antwort der Unterkunft: Dear Mr. Low Kin Wai,Thank you for taking the time to provide your feedback. We sincerely apologize for the inconvenience caused during your stay and appreciate your patience.Change of Unit and Bedding Arrangement: We deeply regret that the alternative unit provided did not meet the original bedding arrangement you had booked. It was never our intention to cause discomfort to you and your family. We should have communicated this difference clearly, and we will take immediate steps to improve our notification process.TV and Toilet Door Issues: We are sorry to hear that the TV was not working and the toilet door could not be locked. These issues should have been resolved before your arrival, and we will address this with our maintenance team to prevent such occurrences in the future.Late-Night Checkout Reminder: We sincerely apologize for the poorly timed message regarding checkout. It was not appropriate to disturb you at that hour, and we will review our communication procedures to ensure this does not happen again.Guest Needs vs. Policies: We understand your frustration and acknowledge that our focus should always be on the comfort and satisfaction of our guests. Your feedback is a valuable reminder for us to balance policy enforcement with genuine care for our guests.We take your concerns seriously and will be conducting a thorough review of this situation to ensure improvements. Please allow us to process a resolution within the next three days, as requested.Once again, we apologize for the stress and inconvenience caused during your stay. We value your feedback and will do our best to restore your trust.