Ibiza the Fern Resort & Spa, Kolkata

I recently stayed at Ibiza The Fern Resort & Spa, and I regret to say it was a thoroughly disappointing experience. This property is the very definition of mediocrity masquerading as hospitality. The Room: The room was subpar, with a bed cover that was noticeably dirty—an instant mood dampener. Basic amenities were barely functional; some plug points didn’t even work. It felt like no effort had been put into ensuring a comfortable stay. The Food: If there’s one thing this resort excels at, it’s quantity over quality. The food lacked any distinctive taste and felt like it was there just to tick a box. Not one dish stood out, and dining felt more like a chore than a pleasurable experience. The Facilities: The cherry on this disappointment cake was the fact that a couple hijacked most of the spaces for their personal photo shoot. As a result, other guests like us couldn’t move freely around the resort. It’s unacceptable that management did nothing to regulate this. Service: The epitome of terrible service came when we had to wait over 40 minutes for a bottle of water at night. When we finally went to complain, the water was handed to us reluctantly—as though they were doing us a favor! This level of indifference is inexcusable. Management: Adding insult to injury, as we waited for our cab—well within checkout time—the manager kept pestering us, asking when we were leaving. It felt intrusive and unprofessional, leaving us with a bitter aftertaste of an already terrible stay. This resort perfectly encapsulates everything wrong with hospitality in the region right now. We seem to have normalized substandard amenities and service while being overly polite in return. It’s high time such establishments were held accountable. I would not recommend Ibiza The Fern Resort & Spa to anyone seeking a quality experience. Save your time, money, and sanity—look elsewhere.

Greenery, swimming pool, etc is good, but rooms are not upto the mark.... No luggage stand, some rooms are very tiny. Bathrooms are very small, no tap, no hand shower, over head shower water is slow of poor quality, toilet flush is placed in such a place, where they put hand towels, hand fauset water out flow is also poor.

Trip at Ibiza was great. Mr Aftab at the dinning made us comfortable and his team made everything perfect for us. Aftab is a great asset to the fern resorts. The ambience was excellent and stay was good.........,..........................

Even their costliest rooms (Fern Club Room) don't have Wi-Fi Connectivity, stayed there for 2 days but couldn't use access the Wi-Fi. When questioned their only response was please wait for SOME MORE TIME, maybe SOME meant more than 2 days. Everything else was good.

This was our third visit to Ibiza, and I can honestly say that this place has degraded a bit over the years.. We did not get any internet connection in the winter green room.. The room was not up to par, the balcony was dirty. The only thing I absolutely love about the place is the complementary breakfast they serve, but even then this time we felt it was a bit off.

Very good quality room, staff also nice specially front office staff Ankita. She is nice girl. ..Nd she always help me . Food was very good. And location is nice.. property is also good... Everything is also good ..... I m very happy to my stay.