The American Club

I was blown away by how welcoming everyone was at the American club! To add some context, I used to work at the American club, and I was coming back to celebrate my former coworkers engagement! When I came back, everyone, from the bellmen, to the Front Desk, to the Concierge, to the barista at the Greenhouse, to the host at the Black Wolf Run all remembered me which made me feel very welcomed. As a guest, I experienced first hand exceptional service when a worker at the Black Wolf Run Golf Shop went out of their way to get me mints after lunch, as they knew I was running late for my party. During my quick stay, I went to The Wisconsin Room for brunch, The Kohler Design Center, The Greenhouse Cafe, Sports Core, and Black Wolf Run for lunch. Each place offered the experience that I have had the past 23 times I have stayed here, thus, the American Club has, once again, created a memorable experience for me!

If I had to sum up our visit to the American Club, I would say with one word: memorable. Not just because of the place, but the people. After all, the name says it all. When you think of Club, you think of a collection of like-minded individuals. And at the American Club, you get not only a five star facility, but also a five star collection of staff. When we first arrive, we were greeted by the nicest valet staff we had ever came across: Zach and Alex. our amazing host Ethan. We mentioned to him that we were there for our anniversary, and he gave us an incredible upgrade! It didn’t stop there. That night we were greeted with champagne and beautiful chocolate as well as a card that said happy anniversary with my name on it. And again, this is all within an hour of arriving. Leanne and Breanna did a really good job as our concierges. They were able to connect us with the Koehler design centre which got a set up for a tour at the Kolher center. The tour was spectacular, and that night we retired to the Wisconsin around where we had some delicious steak frites (I recommend it!). Our waitress was Olivia, which did a good job. The next morning we got up and went back to the Wisconsin Room had a delicious breakfast. Sam was our waitress. We liked her not only because she was sweet and professional, but it was also interesting to hear how some of the locals lived Destination Kolher. That and we thought her a little kid that she told us about was adorable! We did some shopping is at the local shopping centre and came back to grab some shakes at The Green House. Now I will admit this is where the part of the trip was not so great. The manager there named Ayana was completely rude and disrespectful when we tried to ask for a highly recommended sundae. We were mortified by her behaviour. No worries, when we talk to the front desk, a manager by the name of Shuvi took care of the matter immediately!!! We fetl way better and continued our trip for the coming days. However, one of the best part of the trip was the tour of the hotel that was given by Ingo. One of the first amazing things that we found out was how the name international club came to be. The story is so beautiful and yet so American at the same time. Both my partner and I just felt amazing and we are proud to be Americans. Something that we, given the current climate in the country, is tough to feel from time to time. And yet here is a getaway to a five star resort that takes away all those woes in worries. Lastly, we have to give a shout out to our Cleaning Lady Sultane who did a fantastic job. Every time we went back in the room, she left a cleaner than when we left it. And the turndown service was top tier! So, to sum it up, if I had to write American Club on a scale of 1 to 10, I will give it a 15. Even that number is not doing it justice. It is arguably one of Wisconsin’s best secrets, if not America’s. I highly highly highly recommend American Club. Save your money for one of the mo

My wife and I had the opportunity to stay at The American Club in December- the hotel is like a winter wonderland! We stayed in the Herbert V. Kohler suite. It is very possibly the most luxurious hotel room I have ever stayed in. The bathrooms amaze with all the top end Kohler fixtures. We ate dinner one evening in The Wisconsin Room. The food was superb and the service was relaxed but so professional. The staff throughout the hotel was friendly, efficient, and helpful. My compliments on a hotel that impresses - even for a couple that has stayed in many ultra-luxury hotels.

We stayed at the American Club for 3 nights from July 3-6 expecting a fun Fourth of July family get together. Bell staff, valet parking staff restaurant staff were all very pleasant. It was my husband and me, our 2 young adult children, and my parents. We were not informed about the Spa being closed until we called to book appointments but the golfers in our group had plans and the rest of us mistakenly assumed there would be a hotel pool and other festive events so we were ok with accepting the spa was closed except for some treatments. Those who played golf during the day were happy and entertained. The rest had the option of a quick spa treatment or exercise or a dip indoors or in a small lake behind the sports center which is like a nice YMCA not a 5 star resort. When we got to the hotel the paperwork about 4th of July events suggested taking blankets and chairs early in the day to get good seats but it’s a 5 star hotel on a holiday weekend advertising a holiday event and lots of fun… we asked the desk staff that morning if there were blankets they had to check with housekeeping. There were no folding chairs. We bought them at target. The city canceled fireworks. That’s not the fault of the hotel. But there was not other sign of the holiday. Apparently on Saturday there was a lawn event but that was the day we left for Chicago. But during our stay there were a few flags at check in and that is it. We would have expected the hotel to have had more involvement in the fireworks and concert had they taken place. We spent a good part of the morning getting that situated. We ate breakfasts and one dinner in the Wisconsin room - mediocre and excessively salty. We ate at the pub in the hotel. Nice atmosphere for lunch - also excessively salty. Our best meal was at black wentlook at the immigrant room, one we had not booked ahead, and were told by the host that we could not walk towards the restaurant to look at it as there were diners. I believe there was a couple in the room at the late hour that we went down to explore that part of the hotel. Rooms are dark, my bathroom was dated - perhaps early 1990s. Not what we expected at a Kohler owned resort. Our children had a room that was nicer than ours. Both before and after we changed rooms from a small dark room to a larger room. The person who helped us said that we had booked through through Fine Hotels and resorts, a third party company like ******* so she was limited in what she could do. But we heard and could feel that the hotel was at a pretty low capacity. We had booked a reservation months in advance for the art museum. We chose not to go when we pulled up and there were absolutely no cars in the parking lot. Best for golfers or when the spa is opened and probably more of a fall, winter or spring resort or just couples or families with very small children., Or a business event. Better yet for those in driving distance. Highlight was cocktails before diner in the Library. But ev

This is such an amazing historical property and at Christmas time is is magical with all the lights and when it snows, even more so! Yes it is a 5 ⭐️, 5....but they still seem to impress me. From chocolates in your room at check in, to chocolate at evening turn down service. I travel with a little crochet mouse - when I returns to my room, they even had it's robe n slippers in a little American Club tray. ❤. We came for a holiday party and I'll definitely return in the future.

This was our second visit to American Club. I really enjoy staying here. Service is excellent all around. Our room was pricey but felt high value for what we got in space and amenities. We arrived before check-in and enjoyed a group lunch at restaurant at the Woodlake Shops. We also were accommodated to play golf indoors there as well - very cool experience with excellent service and bar. My only disappointment was not getting a late checkout upon that request. Our dinner at Horse & Plow was very good and we enjoyed catching up with our friends in the Library bar. Room aesthetics are excellent and high quality. Breakfast in the Wisconsin Room was very good. My wife and I also had spa treatments on Saturday at the Waters Spa - all very excellent and service top-notch. Highly recommended!

Spa staff called security to have us removed for having a cell phone on silent mode with no other patrons in the spa at that time. Unbelievable - stay far away from this place. At $600 + why would you expect to be treated this way. We booked a reservation at the Carriage house at the American Club in Kohler Wi for the night of Dec 13, 2023. We checked in and used the spa until our room was ready. Around 7:30pm that night we went to use the Spa and while on silent mode with no other patrons in the spa at that time we had our phones with us. Again, there were no other patrons in the spa at the time and our phones were always on silent mode. We were then harassed by multiple staff to tell us that they had a new policy in place and no electronics were allowed at the spa. We informed the staff that we needed to be in contact with others for health concerns and that if any guests in the spa complained we would leave. We also informed the staff that at no time when we booked the reservation, or on arrival at check in, or at check in at the spa or any posted signs or at any time were we ever informed of this change in policy. The Spa Staff decided to call security and have my wife and I removed from the Spa. The manager of the American Club intervened as the 2 security guards stood by and told us that she agreed this was a mistake that the policy was new and the staff was not trained yet. While there are many reasons guests may need to be accessible on their phones (if put in silent mode so as not to disturb others). I understand that Kohler and the American club are free to make any policy they chose. What I can not understand is why they would not tell their guest beforehand and before they take their money to stay there. We believe we should be compensated for the time and expense to travel to the American Club for their failure to inform us of this change in policy. While we will not be returning to the American Club due this foolish policy and the way they felt the need to call security, they should at least inform guests before they make a reservation to stay.

I am a Los Angeles based interior designer and was invited by the Kohler Company and Ferguson's Showrooms to visit Kohler HQ for three days and it was an absolutely amazing experience. From the moment of our arrival we experienced top tier service all around. The king room I was given was great and comfortable with a fully outfitted Kohler bathroom. The spa was just what I needed including the 50 min full body massage. The restaurants were all top notch and would visit again in a heartbeat. Touring the Kohler showroom and factory was just the icing on the cake. I highly recommend staying at the American Club and visiting Kohler, WI!!!

Sure this is a nice place (perhaps one of the nicest hotels in the U.S.) but what makes this special is the over the top service by the well trained and dedicated staff. Not just friendly, but very good at their jobs - and responsive. Follow-up / follow-through like nowhere we've ever seen.