Seashell Resort Koh Tao

Schönes Resort mit direktem Zugang zum Strand. Ziemlich entspannte Atmosphäre. Liebte es

Die Aussicht ist gut, aber der Service ist nicht so toll. Im Zimmer gibt es kein Telefon, an das man sich bei Problemen wenden kann. Benachrichtigt, aber nicht korrigiert Rufen Sie die Nummer auf der Seite an. Den ganzen Tag ging niemand ans Telefon.

Es ist schön am Strand gelegen, nicht zu laut, wo wir übernachtet haben, aber nach Covid müssen einige Renovierungsarbeiten durchgeführt werden.

NICHT ZU WIEDERHOLEN UND NICHT ZU EMPFEHLEN. Das einzig Gute daran ist die Lage direkt am Strand von Sairee. Unangenehme Mitarbeiter, schlechte Einrichtungen, schlechtes Frühstück mit Fliegen, knapp und von schlechter Qualität. Sehr geräumiges, veraltetes Zimmer voller Mücken UND KEIN SERVICE, UM IHR ZIMMER JEDEN TAG ZU MACHEN, AUCH NACH ANFRAGE. ES GIBT KEINEN WECHSEL DER HANDTÜCHER ODER ERSATZ VON SEIFE. Schrecklich, ist mir noch nie passiert. Wir machten den Check-in und DER SCHLÜSSEL (sie gaben uns nur 1) des Zimmers gab Probleme, sie lösten es im Moment ... oder so sagten sie. Wir gingen zum Abendessen aus, wir kamen um 23:00 Uhr an und der Schlüssel wollte das Zimmer nicht haben. Wir gingen in die Lobby, dort war NIEMAND, wir riefen 2 verschiedene Telefone an ... sie antworteten nicht ... in solcher Verzweiflung fragten wir den Mann, der ein Tattoo-Geschäft vor dem Hotel hat, und er sagte uns, wo Das Personal war ... WIR MUSSTEN SIE AM ORT DES FRÜHSTÜCKS SUCHEN .... Wieder ein anderes Gebäude… da unterhielten sie sich…. AM ENDE… NICHT ZU GEHEN, NICHT ZU EMPFEHLEN UND NOCH BESSER, DASS ES NICHT EXISTIERTE

Schöner Ort

This resort was not what we expected for the price. On arrival the staff at reception were rude and not welcoming, not willing to answer our questions about breakfast. The bathroom was nice but the bed was really hard and uncomfortable. Our room wasn’t cleaned for the whole 4 nights despite us NOT putting a do not disturb sign up, the bins overflowed and as you can’t flush the toilet paper it had to go to the bin in the bathroom causing it to smell. Our room key card didn’t work well (room 403) took ages for our room to lock and open, we told the receptionist and they sorted it but it happened again straight after getting a new one. The pool had lots of debris, not even sure if it was cleaned.

We had an awful experience at the Seashell dive centre attached to the hotel, and are now out of pocket for 22,000 baht for courses that we couldn’t complete due to the behaviour of the centre manager. We booked and paid upfront for a day of fun dives and 2 AOW courses. After an awful experience where I became very cold and sick on the fun dives due to poor weather conditions and inappropriate kit, we asked to be refunded for the AOW or to wait until conditions were calmer. The manager said that we could not be refunded but could wait for calmer conditions and we extended our time by another week in order to wait for things to calm down. However, the following day we popped into the centre and the managers attitude was completely different, he was rude and difficult and following some very unpleasant interactions with him over the following few days, we took the decision to not go forward with the course. One of the instructors who witnessed the managers behaviour apologised on his behalf giving the excuse that he was in a bad mood as had broken up with his girlfriend ! It was evident that once he had our money, that he had no interest in delivering our course or providing any level of customer care. On the fun dive, kit was poor, with a thin shorty wetsuit provided that was not suitable for the weather conditions, no boots, fins that were too small as they didn’t have any other sizes. Our instructor however was dressed in a full wetsuit and boots etc as said he tends to get cold. There was no provision of snorkels despite PADI guidance stating that these are an essential piece of safety equipment and no basic first aid care / procedures provided for cold, sick customers. When we asked for snorkels, we were told that they are unnecessary and just get in the way. The manager has refused to give his name and diver number despite repeated requests which raises further alarm bells and he ignored all initial emails and messages. Finally, we received a response whereby he said that we had booked onto the course on 3 occasions and not attended. This was completely untrue as no date had been set for us to do it at all. The hotel (who we paid for the course) have not responded to any emails or messages in relation to our complaint and couldn’t have been less interested when I raised it with the reception staff at checkout. My advice is that if you go to Seashell hotel, please AVOID the dive centre. You might be ok if everything is straightforward and you get a good instructor, but if there is a problem then don’t expect any level of care or compassion. We had travelled to Koh Tao to do some fun dives and complete our AOW courses. Our experience at seashell dive centre has ruined our trip to this island. After some detective work, we have established that the dive centre managers name is Hasan Can Toker . I wonder what his reasons for hiding this are ! Again, not the actions of a professional and transparent dive centre manager. As for the hot