Hatobamachi 2-1, Chuo Ward, Kobe City, Hyogo Prefecture, 650-8560, JapanHoteldetails anzeigen
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Preisgarantie
1 Nacht
Gästebewertungen
4.5/5
Großartig
374 Bewertungen
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Verifizierte Bewertungen
Lage4.6
Ausstattung4.4
Service4.5
Sauberkeit4.6
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Nahe am Vergnügungspark gelegen(7)
Bin bereits mehrmals dort abgestiegen(5)
Negative Bewertungen(14)
Norman
Standard-Zimmer (Premium-Etage)
Aufenthalt im Juni 2024
Single
4 Bewertungen
3.0/5
Gepostet am 27. Juni 2024
Hotel Okura is very prestigious place with Japanese emperor frequently visited. One of the big conglomerates Pre world war 2. 1 year ago, Japanese emperor had visited Okura Kobe. However, it has been subpar to say the least and overpriced.
Cleanliness (Stains in a lot of spots)
As you can see from the photo. There were stains at bathtub. When I asked the front, they said it is inevitable due to how long it has been used. Even the washroom inside Okura had stains and dust, which is very concerning considering it’s price point
Location (Good for sea views but bad for tourism, walking and traveling)
The location for sea view is amazing and it’s near haborland and BeKobe. However, Meriken-Oriental park also offer the same sea view + direct port for ferry with same price point and better cleanliness.
The big problem with its location is it is far from everywhere else. Some tourist spots such as Kitano Ijinkan, sanomiya city center, waterfalls and herb garden. The JR is at Shin-Kobe which is around 15min taxi. Walking is pain the ass, as front entrance is only for cars, in order to walk, you need to go through one of the three sub-entrances, which requires you taking elevator or walking stairs
The location is not bad but there are hotels with better location such as ANA Crowne Plaza Kobe.
Directly under the shinkansen, 5 min walk (one street) from kitano ijikan and one straight line to waterfall and herb garden. The service was also fantastic.
Service (Amazing, but can’t really speak English)
The only thing going for the hotel with this price point was its service. Everyone was really kind and helpful, very professional. I have seen several times staffs were struggling with English speakers but aside it’s amazing.
Amenities. (It got the regular stuff but lacking minor stuff like weight scale, free newspaper etc which gets offered at same price point)
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Thanaporn
Deluxe-Zimmer zur Dreifachbelegung (Hauptetage, Nichtraucher)
Aufenthalt im Sept. 2024
Familie
1 Bewertungen
5.0/5
Hervorragend
Gepostet am 17. Sept. 2024
View from the room..... very beautiful
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Gastnutzer
Deluxe-Zimmer zur Dreifachbelegung (Hauptetage, Nichtraucher)
Aufenthalt im Aug. 2024
Familie
8 Bewertungen
4.7/5
Wunderbar
Gepostet am 29. Aug. 2024
The hotel offers a spectacular view and the food is commendable. While it isn't close to the city center, the parking is reasonably priced, making it ideal for self-driving family trips. I highly recommend this hotel.
The hotel location and amenties are excellent, so well situated to other locations. shopping centres and eateries are well within reach and convenient. Hotel's morning breakfast was well spread and good. The staff was very helpful with my concern. Great hotel to visit again for my next visit.
Average standard vs other Okura hotels.
A bit old and 10 min walk from city center.
But quite affordable price
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TWWT
Authentisches Standardzimmer(Queensize-Bett)
Aufenthalt im Okt. 2023
Familie
7 Bewertungen
5.0/5
Hervorragend
Gepostet am 2. Nov. 2023
Superb concierge and all staffs service.
Truly helpful and we really appreciate the outstanding service of all the crew.
Big scale hotel in Kobe. A bit date for its 30s years history of the hotel yet very clean and comfortable. Amenities and facilities are really good. Kids playground, indoor golf, gym, Japanese garden, shops, parking, restaurants, and etc.
Breakfast buffet also worth the pay.
Another plus point is that there is pet hotel in the area outside main building.
Location is prime, just few steps to port area and BeKobe. During our stay, there is Kobe hanabi festival and the location of our hotel is the most benefit.
Indoor parking with fee.
Classy… seen its better days already
Location wise … great and exclusive
Close to harbour and museum
Room decoration and facility could have been improved
Location is perfect because the hotel have shuttle bus to JR station . Also the hotel is closed to harbor area which have lots of shopping and restaurants. I would recommend this hotel to any tourist visit Kobe .
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Keith
Deluxe-Zimmer zur Dreifachbelegung (Hauptetage, Nichtraucher)
Aufenthalt im März 2024
Familie
1 Bewertungen
3.5/5
Gepostet am 16. März 2024
2nd stay at the hotel. Once with a group of 16 and this time with my family of 3.
To be fair, the stay was comfortable and I was initially very pleased at choosing Hotel Okura Kobe again.
The reason for my low rating is that the hotel laundry service ruined 3 of my sweaters which were sent for dry cleaning. The sweaters have been dry cleaned before without incident but were shrunk considerably after cleaning at the hotel. I believe the dry cleaning was mismanaged and wrote in to give feedback, specifically that this type of mistake with laundry should not be happening at a hotel which markets itself on the higher end of the spectrum. Did receive a cookie cutter reply from the housekeeping manager acknowledging my complaint.
I think the incident was perhaps caused by new staff that were poorly trained. Pity, the incident ruined my experience and resulted in the poor rating for an otherwise pleasant stay.
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iris
Deluxe-Zimmer (Hauptetage, Nichtraucher)
Aufenthalt im Juni 2024
Familie
2 Bewertungen
4.2/5
Sehr gut
Gepostet am 28. Juli 2024
Spacious room, great environment, reasonable price, helpful staff