Gastnutzer
21. Oktober 2023
Travelled myself, and booked a Twin room via Trip.com. Confirmation price was JPY 19,360/ night, include breakfast for 1 person daily. I understand there was a tax of JPY200 per night. (i.e. JPY19,560/night)
I provided my credit card during check-in as deposit. When I checked out, the staff did not show me any invoice. She just said "check-out complete. goodbye"
An hour later, got a message from credit card company charging a total of JPY 19,760 per night, i.e. JPY19,360 per confirmation, with an extra JPY400 per night (should be JPY200).
I asked Trip.com to contact hotel direct. Hotel response was "the customer signed a form for 2 occupants, so tax should be charged 2 person for 2 nights", but they did not provide any written evidence, nor could they even mention the name of the 2nd occupant. The hotel refused a refund of JPY 200 per day. It was not a big amount, so I asked Trip.com to stop further action.
But my dissatisfactions with this hotel were:
-hotel used my credit card number and overcharged tax for a 2nd occupant for 2 nights. There was no confirm / invoice during checkout.
-it does not make sense to assume 2 person occupancy, as the booking included breakfast for 1 person only. (restaurant log should show 1 person consumed breakfast)
-the hotel could not even tell the name of 2nd occupant (whom did not exist!!)
Advice to others who stay in this hotel: Be careful. Read the small fonts for any forms during check-in. Ask for invoice amount during check-out. Verify the amount charged to your credit card!
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