"Excellent location and surroundings. The staff was very friendly, always attentive to every need. The breakfast was varied (I requested almond milk when booking), and they were attentive to that request. Seasonal fruit was served."

"Die perfekte Mischung zwischen Lässigkeit und Stil, Erholung, Unterhaltung, gutem Essen und sehr gutem Service. Lucia und ihr Team sind sehr aufmerksam und immer hilfsbereit. Der tägl. Sundowner im La Susana direkt nebenan ist ein Erlebnis."

"We did not stay at the hotel, however we did go to both horseride in a group of friends and have the BBQ dinner on separate days. Both were tourist traps: 1) horse ride: we got saddled up and just walked around the (beautiful) property with no explanation, no history no what was going on etc. Language is not an issue, its just there is no excited, no love of the job at hand. 2) the BBQ dinner was awful, the meat was not good at all (we ate well elsewhere over the 10 days we were in Jose Ignacio ), the service was laughable - they were understaffed and some of the team had no idea of what they were doing and could not explain anything on the Vik wines we were drinking. The 2 vegetarians (announced when we reserved) got 2 different salads! no cheese nothing.... Stick to drinks at sunset - and you will be a happy camper! Mr Vik, in the unlikely case you are reading this - your management needs to do a lot better or your brand is going to be tainted"

"Casacaica Hotel ist perfekt!!! Alles. Lage,Architektur,Design,Service,Reinigung,wärme Ihrer Leute, immer aufmerksam und mit einem Lächeln."

"I have very mixed feelings about this place. The good : Great location, Futuristic design of hotel with attention to detail in furniture etc Spacious suites with floor to ceiling windows, Right on the beach, Infinity pool with exceptional sunsets over it, Staff members work hard and try to meet your needs. The bad: Limited staff means important areas like reception are often left unattended. There is refurbishment works as soon as you walk in so access to main building is tricker and also it’s not aesthetically pleasing to constantly see the construction. In our 1,000$ a night suite, the aircon didn’t work and the heating couldn’t be switched off so it got to the point that we were sweating in a 28 degree room and had to stay in the room with the front door open to let air in. The second night our blackout blinds were disabled by the staff without anyone informing us. They tried to get them to work but unsuccessfully and I asked how we are meant to sleep without them and the reply was « oh it’s ok, the sun doesn’t come up until 8am ». I thought that was a strange reply so I looked and the sunrise time was just before 6. And even if it WERE two hours later, for guests who are paying 1,000 a night, there should be no excuse for not being able to close the blinds. In the end, they found a room next door (with working blinds and a working aircon) which we moved into for the last night. The gym has very old rusty equipment which needs changing asap. Details in the rooms and hotel itself need some TLC- scuffing/ peeling paint/ dirty windows… just general neglect. Food was not great. Especially breakfast which only had toasted bread at the « buffet » and the only thing you can request from the kitchen is eggs. For the price you are paying, a full menu would be nice. Also « cacio and Pepe pasta » is NOT plain pasta with a side of parmesan… Overall, the hotel is gorgeous and location is stunning but I really wish the owners/ management would be more present to make it feel less neglected. I’ve put photos of both the good and the bad."

"Rein und sorgfältig Hotel.Es fehlt ein wenig Charme in den Zimmern und der Frühstückskaffee lässt sich wünschen. Der Name ist jetzt Wanderlust. Die Gäste sind nett und freundlich, aber der gemeinsame Bereich ist mit dem Hostel integriert und ist ein bisschen beunruhigt, wenn alle sich bereit machen, zu kochen."