As a lifetime hotelier, I can honestly say what the Koffler family has created at Posada Ayanna is truly exemplary hospitality. The word "hotel" is really a misnomer here as the experience is more like staying in the luxurious home of a family friend. While Robert and Edda laid the foundation with a beautifully designed property, it is really Felice that is the glue to the operation. What separates Posada Ayana from most boutique hotels is this property truly embraces experiential hospitality. The service levels are second to none and the staff is well versed in all aspects of the property, the community and the overall location. Service is what distinguishes this property. This was our second trip to both Pousada Ayana and Jose Ignacio but definitely not our last! From the moment you walk through the big wooden front door of the "hotel," you are overwhelmed with a sense of total chill. A seamless arrival process finds you in your beautifully designed room - Edda is an interior designer and her work flourishes in every corner of the property. We had a deluxe ocean room - the one right above the lobby with a view overlooking the pool, the lovely Casa Neptuna and Mansa Beach. The bath is also a signature element to the experience - with large double vanity sink, separate toilet and beautiful shower with an open space to the sky. The property opened their signature restaurant Bliss this season and it perfectly reflects the efforts of this wonderful family team. Robert tried for five years to purchase this adjacent property and finally was successful - the restaurant perfectly blends into the property as if all was developed at one time. The restaurant design is also the beneficiary of Edda's talents as the space exudes warmth and comfort. But once again it is Felice who brings the operation to the next level with the staff - all extremely gifted in service and especially considering this is a highly seasonal market so difficult to get consistent service out of part-time employees - certainly not the case here! The hotel's complimentary breakfast is now mostly enjoyed in the restaurant's outdoor deck - as with everything at this property, the breakfast quality and service delivery are exceptional. The medialunas are to die for!! The hotel's glorious blue marble infinity edge pool is the property's central core - this is where guests enjoy the Jose Ignacio sun and the resulting sunsets. Service is also exemplarily here with water delivered within seconds of seating - Bliss also offers a limited pool menu for during the day. We enjoyed coming back to the pool after a day at the beach to relax and then enjoy the sunset. Finally, the hotel of course does everything to make the stay more enjoyable - there are complimentary bikes available to stroll around town or they have towels, beach chairs and umbrellas all for guest use at the beach. The staff is also all too happy to suggest and accommodate restaurant recommendations and reservations, or to pr
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