Gastnutzer
29. Februar 2024
I stayed here with my family and booked 5rooms .On arriving there and after getting checked in I was roaming near the pool area . They have a dog named Charlie who is left open . I was literally surprised when I saw that dog drinking water from the pool . I immediately reported this to reception and more surprising was that instead of taking some action he told me that sir it's the owners dog we cannot do anything . During this time of covid when hotels are following all safety protocols they are least bothered on that part . None of the staff was wearing mask , no sanitizers . It's really not safe . Our rooms were booked on breakfast+dinner package . Since we had small kids with us so we asked at reception if ladies can have dinner in room ,firstly they denied clearly but after several requests they served in room . Dinner plate was having only 1 dal , 1 mixed veg and rotis and that too cold . On calling at restaurant and asking if only these items are there in dinner ,their reply was that we only serve this much in dinner , if you want to have it you can have it otherwise leave it . On asking why it's cold we were told that we don't have reheating arrangements. On the day of check out I got a call from reception that 10 am is the checkout time and if we are late in checking out we will have to pay late checkout charges . There was no hot water in 3rooms out of 5 . On calling at reception they sent someone and he told that sir you have to go to other room to have bath . Because of this we got late in checking out . On settling the bill they put charges of 5000 as late checkout charges . We told them that we got late as your geysers were not working but their staff was so rude that he told us that sir rules are rules . If geysers were not working you could have bath with cold water . I was like WOW ..what a senseful talk . I lost my temper and told them that I will report this incident to consumer court then they waived off those charges . All in all its not worth to stay here . You can get far better options of stay in what they are charging .
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