Don't try this place
So we were looking for an easy quick stay off the road near the Badlands, and booked this place online the morning of Sept. 14 for that evening.
When we got there the place was completely locked up. There was another customer wandering around the parking lot - they had locked their keys in their room and couldn't get in.
There was a handwritten note on the door of the office - it listed a number to call. After several attempts to call we got a hold of someone who was apparently driving a car. It was unclear exactly what they were saying, but it was something about "on their way to Rapid City to eat and would be back in an hour."
As Rapid City is more than an hour away from this motel, it sounded like it would actually be at least a couple hours. We were unwilling to sit in the parking lot for hours so found another place for the evening. We told them to cancel our reservation.
The next day we tried calling the number from the evening before several times - no one ever answered.
We then called a number we found for OYO (who actually owns the motel?). The individual there said they would take care of it. The next day we received an email saying that "as we had checked in and checked out, there would be no refund." Perhaps someone at the motel was lying? We tried calling OYO a few more times with similar responses each time.
We are now working with our credit card company to reverse the charges.
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