Oban Suites Istanbul

DISASTER !!!!!!!! We arrived at the hotel at 2 am and it was raining hard and guess what ????Main door where closed and there is no one at the reception although I wrote them an email that we will come at 2am, they even advised me to book a room a day in advance. The number written for contact on their site we called at least 30 times and no one answered .... of course the rain was still falling. Luckily our driver from the airport called someone and after 25 minutes of waiting on the rain a man arrived and opened the door for us, took us into the room when that other DISASTER. The room was terribly dirty. In the morning I went to the reception ..... again a DISASTER ..... the excuse that no one welcomed us last night was that check in is until 2 in the morning (of course on the web it says that the reception is open 24 hours, as they wrote to me in mail) to my question and that it is so, how can they leave guests in front of the door on rain at 2 am? I did not get a normal answer as well as the answer to the question why we get a DIRTY room. I asked them to clean our room again ..... again a DISASTER, work done in half ..... after that I decided to ignore everything and try to enjoy my holiday