For years since the new airport opened, there was no hotel chain close to Istanbul airport so the only choices were Yotel at the airport itself or drive very far for a much better hotel at lower price but you pay for taxi and you waste time in the taxi. Now there is a middle ground solution: the new Hampton in Arnavutköy. The rooms are nice (even nicer than many Hilton Garden Inns) but they ruin it with a staff speaking rubbish at guests, and poor design. First of all, upon arrival there is no reception, it's the restaurant. It's a long walk in a narrow aisle with tables on one side and the buffet on the other side, finally you reach reception and farther away, the elevators. So in the morning there is constant traffic with people with luggage crossing the entire restaurant to go take a taxi – I am sure some guests bang into each other and spill food and drinks on occasion at this hotel; I have never seen such poor hotel design. Anyway I am not going to Hampton brand hotel for the breakfast so I could overlook this aspect. The room types at this hotel are king or twin (cheapest), and king+sofabed or twin+sofabed (only a bit more expensive). I booked the regular twin. Upon arrival, as Hilton Diamond I did not receive any upgrade and given keys to the regular twin room. Not that I cared much for only 1 night but I asked if the room types with sofa bed are bigger, or if all room types are the same size. I was told all same size. So I stuck with my room and went upstairs. I arrived in the room and I was surprised how small it was. There is not a snowball's chance in hell that a sofabed could possibly fit. Nice room, but just small. I went back to reception and asked what room size is this and how can a sofa bed could fit. Another receptionist told me rooms with sofa bed are double the size: 33 sqm vs 16 sqm. I was not overly pleased at the first guy because by then we were settled in the room and his wrong answer was the ONLY reason I did not ask if an upgrade was possible as Hilton Diamond. Hampton brand hotels are not even obligated to upgrade Hilton Diamond guests as per Hilton terms and conditions, but it this case it was not the point. Then he told me upgrades are not possible because they are sold out. I showed him my phone which showed availability, he said it's not possible, Hilton must make a mistake. Easy to blame Hilton but bottom line a guest could have booked a room with sofabed on the spot and then what? They would tell a guest sorry we will downgrade you? Then he said they have one such room but it's out of commission (king + sofa). Never mind that I had booked twin + sofa so upgrade to twin+sofa would have been possible so he was focusing on the wrong issue anyway just to win an argument. Anyway it was a lot of rubbish coming out of their mouths and a conversation was clearly pointless so I wanted to end it, then the receptionist said to apologize the GM would give me a discount for a future stay. Nobo
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