Grand Star Hotel Bosphorus & Spa Bewertungen

I had an extremely disappointing experience at this hotel. Following a sudden death in my family, I requested to cancel my reservation, fully understanding that there would be charges deducted. However, the staff showed no cooperation or empathy, refusing my request outright and leaving me with no option but to stay at the hotel. The situation only worsened upon arrival. The breakfast was bland and lacked variety, offering nothing but bread, butter, and jam—far below the standard of the breakfast buffets I expect from a hotel. On top of that, the staff was consistently rude and unhelpful, providing poor service and making an already difficult time even more stressful.