Vicenza Hotel Istanbul Old City

A convenient hotel at a good location.

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フロントの方の対応、設備、部屋共に価格以上な感じでした。落ち着いた良いホテルだと思いました。スパや室内プールも利用できました。またイスタンブールに行ったら利用したいと思います。

The hotel has a great location, and the room was spacious enough for our stay. However, there were several issues that impacted our experience. First, the air conditioning was faulty upon arrival, so we had to call reception for assistance. Thankfully, maintenance responded quickly and resolved the issue. Unfortunately, the hair dryer was not working, and even after they replaced it, the new one didn’t work either. As a result, we were unable to properly dry our hair for the entire five-day stay. Another disappointment was the condition of the towels—they were very old and worn out (see pictures). Housekeeping also didn’t change the bed sheets until we specifically requested it after three days. Breakfast was underwhelming. The selection was very basic, and by 9:30 AM, the buffet was often empty. On top of that, the restaurant staff lacked basic customer service skills—they didn’t even greet guests with a simple “good morning” upon arrival. The reception staff also seemed inattentive, often chatting among themselves instead of assisting guests efficiently. Overall, while the location and room size were positives, the lack of proper service, maintenance issues, and outdated amenities made our stay less enjoyable than expected. With better staff training and attention to guest comfort, this hotel could be a much better experience

The hotel has a very good location to explore Istanbul even walking. The room is spacious, the staff is good and always ready to help. The Spa is not managed directly by them, it is small and therefore I think they shouldn't accept children otherwise it gets loud. I found that sometimes there's lack of attention to the details, but overall my stay was ok

Good conveniently located hotel in the city centre, near the underground and busy street, however quiet what was really great. The room was nice, spacious, air conditioned and clean. Comfortable big bed. Water pressure, hot water - all good.

The staff were nice and very helpful. Breakfast was nice. We enjoyed our stay and would definitely recommend!