Kumru Hotel

Great location and well front and cleaning service

Near major attractions yet a bit hidden, friendly service Poor sound proof but your next room will have their sleep time too Good value choice at Istanbul

nice stay

The staff in this hotel is super kind , the rooms are lovely large size yet my experience was not so good. Our room was on first floor and it was noisy. The toilet didn’t work and we were offered to change the room. The hotel was fully booked so there were no other choices but to put us in the room right next to reception which would be even noisier. We could not accept that and we left. I am sure the rooms on higher floor are quieter. .

Some reviews on Tripadvisor and the description of the hotel on Bookings.com say that there is a terrace to have breakfast on, overlooking the views. There is no such thing. The breakfast room is underground, with a sliding door giving unto a dead wall. When I raised the issue with the hotel staff they refused to acknowledge the problem and although I showed them the reviews and description they still made me feel as if I was in the wrong because they were no photos of a terrace on bookings.com. I decided to check out and they made me pay 2 nights although I only stayed one night. I though that was not very proper of them

I stayed at the Kumru hotel for about 14 days and it was terrible. The reception staff were not friendly, the room was hot as they refused to turn the air conditioning on for me and the breakfast was the same every day. It was awful. I suffer from arthritis and the heat and humidity causes extreme pain. I advised the reception staff of my condition and asked several times when the air conditioning will be turned on. They would not turn it on for me. Travelocity called them to see if they would assist with my request and they refused! The night prior to check out, I ordered a transfer to the airport and was quoted a price of $45. The morning of my check out, the receptionist did not order a transfer and stated I told him I would check out in the afternoon. I specifically told him I needed to be at the airport at 3 AM as my flight departs at 6 AM. Realizing he made a mistake, he ordered a taxi and charged me $50! The reception staff are not friendly and I always had to say hello, good morning, etc. and they were forced to respond. Poor customer service. My total bill for the days I stayed there was over $1,200 USD and it was a complete nightmare. Hot room, poor service and rude communication. Also, I had to sleep with the window open and the noise level was bad. Hotel staff are outside smoking and talking loud. Yet, they will call me to say my television was loud and the setting was at the lowest when the TV worked. They had to fix it on 2 occasions. The shower head wasn't working properly and water just flooded the floor. I will never stay at this dump again and do not recommend it. It is a low budget hotel with unfriendly staff who aren't willing to help. Please chose another hotel as there are many in the area of better quality. My choice was Recital Park but they did not have vacancy during my trip in Turkey. My next request will be a partial refund. I paid for comfort and did not receive it. So disgusted. Haydee M.

Horrible experience overall. I had to change 3 rooms in the first 3 days due to issues in each one of the r

The worst experience.Basically nothing works in hotel,super small bathroom,no shelves for soap or anything In shower. In some rooms window glass is broken,in some room fridge is not working. WF is turning off.Light is turning off for few ours …breakfast is not good.don’t recommend to anyone.

Overall horrible experience and I am shocked to see the type Of great rating they have that made me book this property in the first place. The hotel rooms are not equipped for comfort. The refrigerators don’t work, there is no room service, they don’t even have a coffee table in some rooms, the bathrooms are small old and uncomfortable, and you can hear running water all night from the toilet! This place looks nothing like on the pictures from the website. The area around the hotel is chaotic without sidewalks and a bunch of empty construction sites. Not worth the location or the money that I have spent! I will be filing a complaint and asking for my money back.