Gastnutzer
23. April 2024
Based Trip Adviser reviews, we booked this hotel initially for a week. We had to revise our dates, and it took forever to connect with someone who would/could make the needed changes. When we arrived, those date changes were still not made. This hotel was likely pretty plush in its prime, but it is well past its prime. Tired, worn out, in an undesirable location. And while the management will likely respond that this review is unfair to their employees, what is unfair to their employees is ownership/management not providing them with the tools and finances necessary to enhance the guest experience. We stayed one night then left. We were told we would receive a partial refund, and a partial credit, for unused days. No refund came through on our credit card, instead the hotel charged the full amount for the full stay.
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