Hotel Antares

My family of four stayed at the hotel Antares for two nights in June 2022. Overall, I would say that this is a decent hotel. I just really don’t understand what its four stars could possibly be for. We arrived at about 4 p.m. and asked to check into the two rooms we had booked, only to be told in a not very friendly manner that we had booked only one room. I had the booking confirmation to refute that claim and was given keys to two rooms, one of which turned out not to have been made up. We went back to reception to complain and were given another room on a different floor, which wasn’t very convenient. The receptionist said she’d get us towels for that room but then seems to have forgotten. We went out after checking in and found the room still to be towelless upon our return in the evening. Couldn’t complain, either, as the reception was deserted after 6 p.m. We had room 104 on the second floor and room 205 on the third floor. Our room was rather spacious and the furniture was nice in an old-fashioned kind of way. Our boys’ room was much smaller. They were different category rooms obviously, but with all the mix-up regarding the rooms I am unsure about the categories. There were almost no amenities in either of the rooms. No safe, no mini-bar, no A/C, no coffee/tea making facilities. The only things there were were free Wi-Fi, a phone, a hair-dryer and a huge TV. It literally took us twenty minutes to figure out how the latter worked! We are neither stupid nor averse to technology, but there were three remote controls and no instructions and the system was far from self-explanatory. I am sure no small number of guests give up on watching TV in that hotel! The boys had no trouble with their TV, the system was different and much easier. Wi-Fi was fine, but the phone didn’t really work. When the boys called our room or we theirs we could hear them but they couldn’t hear us. No toiletries were provided except soap and some indefinable pink stuff in a glass bottle. We used it as soap as the soap dispenser in the shower was nearly empty upon our arrival and wasn’t replenished during our stay. It might have been shampoo or foam bath, though. There was a bathtub with a shower curtain (the boys had a shower cubicle). Taking a shower without flooding the floor was nigh impossible. We mopped up the water with the bath mat and expected to be given a fresh one when the room was made up, but no. They left us with the wet one. Neither were we given a replacement for the towel we had given to the boys because they hadn’t gotten any on the day of our arrival. Couldn’t complain about any of this to reception because it was after 6 p.m. Is this supposed to be four-star service? The boys did get towels on the second day, surprisingly enough. Breakfast was buffet style, but choices were somewhat limited (they included cole slaw, strangely enough). The food was fine, but the coffee wasn’t very good. The hotel has a sauna, but it was closed because of “Covid restric