The Royal Purnama - Adults Only Bewertungen

Antwort der Unterkunft: Dear Ms. Natalie,Thank you so much for your wonderful review! We're thrilled to hear that you had an unforgettable vacation at our hotel. It’s fantastic to know that you enjoyed the breakfast and food, and we're especially glad that our team made your stay special with their friendly service. Your kind words truly motivate us to continue providing the best experiences for our guests. We hope to welcome you back for another memorable stay in the future.With our warmest regards, The Royal Purnama Family

Antwort der Unterkunft: Dear Mr./Ms. Udo, Thank you so much for your kind words! We're thrilled to hear you enjoyed your stay and found our location to be a relaxing oasis. We hope to welcome you back for another wonderful experience soon!With our warmest regardsThe Royal Purnama Family

Antwort der Unterkunft: Lieber Gast, vielen Dank, dass Sie sich die Zeit genommen haben, Ihre wunderbare Bewertung mit wunderschönen Bildern zu teilen! Wir freuen uns sehr, dass Ihnen Ihr Aufenthalt bei uns gefallen hat. Ihr Hinweis zu den Eidechsen ist gut aufgenommen, eigentlich handelt es sich um ein kleines, harmloses tropisches Tier, das man auf Bali leicht findet, aber unser Housekeeping-Team hätte helfen können, es nach draußen zu bringen. Wir freuen uns darauf, Sie in Zukunft wieder begrüßen zu dürfen. Mit unseren herzlichsten Grüßen, die Royal Purnama-Familie Mit unseren herzlichsten Grüßen, die Royal Purnama-Familie

Antwort der Unterkunft: Sehr geehrter Herr/sehr geehrte Frau Marie, vielen Dank für Ihre freundlichen Worte und Ihre positive Bewertung! Wir freuen uns zu hören, dass Sie unseren Manager aufmerksam auf Ihre Bedürfnisse aufmerksam fanden und dass Ihnen Ihr Aufenthalt in unserem Hotel gefallen hat. Ihre Zufriedenheit hat für uns oberste Priorität und wir freuen uns sehr über Ihr Feedback. Wir hoffen, Sie in Zukunft wieder für einen wundervollen Aufenthalt begrüßen zu dürfen! Mit herzlichen Grüßen, Familie Royal Purnama

Antwort der Unterkunft: Sehr geehrter Herr/sehr geehrte Frau Bfaozhou, vielen Dank, dass Sie sich für einen Aufenthalt im The Royal Purnama entschieden haben und dass Sie Ihre wunderbare Bewertung mit uns geteilt haben. Wir freuen uns sehr, dass Sie einen sehr zufriedenen Aufenthalt bei uns hatten. Es ist wunderbar zu wissen, dass Sie unseren Ort ruhig, sauber und komfortabel fanden. Unser Team ist bestrebt, exzellenten Service zu bieten, und Ihr positives Feedback wird sehr geschätzt. Wir freuen uns darauf, Sie für einen weiteren unvergesslichen Aufenthalt wieder begrüßen zu dürfen. Mit unseren herzlichsten Grüßen, die Familie Royal Purnama

Antwort der Unterkunft: Dear Mr Patrick Z.Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed your stay in our pool villa and appreciated the cleanliness, tranquility, and maintenance of the facilities. It’s also wonderful to know that our waiters and cleaning staff made a positive impression with their kindness.We are deeply concerned about the issues you've raised regarding your overall experience. We sincerely regret that the breakfast quality did not meet your expectations. We truly value guest feedback, as it helps us improve our services. We also apologize that our front office service fell short during your check-in. We regret that you and your partner, Amy, did not feel welcomed upon your arrival at our resort.You are correct that our Front Office Team tends to focus on explaining additional services, such as the airport shuttle, afternoon tea, dinner options, and the 21% tax and service charge. While we aim to provide clarity to avoid misunderstandings, we recognize that this should not be overemphasized. We appreciate your feedback and will work to improve in this area. Thank you for bringing it to our attention.We aim to provide clear and transparent information about all our offerings to enhance your experience, without a focus on profit. We will review the arrival process to make it shorter, faster, and more welcoming, and we will provide further training for our front office team. While our team’s additional questions were intended to be helpful and attentive, we understand that they may have seemed intrusive and time-consuming in your case.We appreciate your feedback and will work on asking more open-ended questions to better understand our guests' needs and preferences, allowing us to offer more personalized options. Your suggestions are invaluable in helping us improve and provide a more efficient and friendly service.We apologize that the price for transportation arrangements did not meet your expectations. Our resort partners with a third-party service for airport transfers due to limited staff. We aim to support the local community as requested by the government, which encourages hotels and restaurants in Bali to use local drivers. These drivers are selected based on their compliance with local permit requirements, which incur additional costs.Typically, standard taxis or ride-sharing services like Grab can drop off guests at the resort. However, for pick-ups, we recommend using either a personal driver or the local community drivers affiliated with our resort for a smoother experience.Thank you for your feedback about the water service. We apologize for any miscommunication during your room orientation. While the minibar water incurs a charge, we want to clarify that complimentary spring water is available in the kitchenette and bathroom. You can request more at any time during your stay at no cost.Our staff is always happy to help ensure you have enough water to stay refreshed. We truly appreciate all guest comments, as they help us improve our servicesRegarding our location, while we understand your concerns about the distance to local amenities, many of our guests choose us precisely for our secluded setting, which allows for a peaceful and exclusive environment. However, we would like to inform you that we have a new beach lounge “Moonstone Beach Lounge”, which is an exclusive extension of The Royal Purnama. We're glad you enjoyed the atmosphere and live music during the Tuesday night Seafood Platter. Unfortunately, this positive experience didn't extend to other aspects of your stay.Your comparison with other accommodations in Bali is valuable feedback. We continuously aim to improve and will use your insights to enhance our hospitality and overall guest experience.We hope to have the chance to welcome you back in the future and provide you with the exceptional experience we strive for.With our warmest regards, The Royal Purnama Family

Antwort der Unterkunft: Dear Mr./Ms. Michelsss,Thank you for your kind review. We're delighted to hear you enjoyed your stay with us. Your comments about our restaurant and the singer are much appreciated. We strive to offer a peaceful retreat for those seeking a quieter alternative to busier areas. We're glad our environment provided the tranquil atmosphere you were looking for. We hope to welcome you back again in the future for another relaxing visit.With our warmest regards, The Royal Purnama Family