HomeTowne Studios Houston - West Oaks

Worst experience of my life!!

They woke us up and say we have to pay for the room again even thou we paid through travelocity

A/C unit was not working. Felt sketchy and unsafe. Property is old and not well maintained.

It was ok to just be a couple of nights. Its actually bug free and its better than whats expected

No toiletries, no cooking utensils or cook ware, could not get fresh towels, and stairwell smelled like urine.

This property has roaches, and gnats. I got a non smoking room that reeked of cigarettes. Curtains had holes in them as well as the chairs in the room. Paint was peeling off of the walls, cabinets, doors, etc. The only things that were even slightly upgraded were the fridges and microwave, but the environment itself makes you steer clear of even eating or storing food in the room. I didn’t use anything in this room, not even the shower, I barely used the toilet after attempting to hold my bladder . Honestly the whole experience with this property was pure cringe. This place is inhumane

They have floors but elevator is not working. As pregnant, I had to climb up to 3rd floor. Stairs are very dark without lights. Room is also very dark even with lights. The room door is shaky and doesn’t feel secured/safe even with lock on. Bathroom door couldn’t close properly. It’s supposed to be non-smoking room, it smells very bad inside the room. Blanket has holes on it, not sure if they washed/changed it. Noise canceling is not good either. I can hear people chatting outside, and cars drive by very loud. Will not come back again.

Arrived to check in at property and is run down. Pictures are way outdated of exterior. At check in I was told their washer was broke and our beds had no covers or pillows. I told them to cancel my reservation. Called ******* and had them refund my money. Good thing I prepaid based on other reviews I probably would not have gotten my money back without sueing them. Will never stay at any Red Roof looking at reviews of their other properties. Their 1-800 number was no help at all. Spend a little more and get a room at a better chain.

I’m in a wheelchair. Their elevator was broke and they did not have rooms on the first floor. Keep my money and refused to reimburse me due to their lack on adjustments.