Verified traveler
30. Dezember 2023
Usually we stay at this hotel because of the location and it’s “usually” a great stay. However, upon check-in the hotel didn’t have my reservation, even though it was booked in advance, so was a bummer. After waiting about 30 mins it got sorted out and I got my room keycard ; but, the key didn’t work for the outside door so I was stuck outside while it was raining with my niece. So, I had to pack everything back up and head to the front desk and get another keycard. This time we decided to not drive to the other side of the hotel. Instead, we went through the inside of the hotel to reach our room, only thing is, we were never given any instructions on how to reach our room from the inside. So, we had to go back to the front desk and get instructions. After receiving the proper instructions, we finally made it to our floor and then to our amazement we found out that they were doing construction in the building, which we had no idea. Also, upon entering our room, the room was not in the usual condition to previous stays. It was only a one night trip, but I have to say I was very disappointed in the whole experience. Hopefully they can get it right because this is one of my favorite hotels in the Birmingham area.
Übersetzen